Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
An exceptional opportunity presents itself for an
Events Manager to join the
Sales & Marketing Department at Raffles London at the OWO.
Reporting into
Director of Events, you will sell and plan high profile corporate and social events at Raffles London and to deliver exceptional service whilst doing so. To assume full responsibility for the smooth running of your events and to guide your clients through the event planning process with care and attention, to ensure that every element is thought of and that they have an excellent experience with Raffles London. To develop strong relationships with your clients to encourage repeat business, and to be proactive in developing new business. There is also the opportunity to contribute to projects to strengthen the positioning of the events department as required.
Specifically, As The Events Manager Your Responsibility's Will Include
- To sell and plan events, including taking initial enquiries, preparing proposals, sending contracts, negotiating pricing, preparing event orders, planning, and executing events to the highest level and in-line with Raffles London standards.
- To work with corporate accounts for much of the time, but to sell and plan social events on occasion.
- To be present at the event, to provide a smooth link for the client to the operations team and to support in the seamless running of the event for the client.
- To build up a portfolio of regular clients and to encourage repeat business.
- To develop new events business and to take proactive action to do so.
- To conduct site visits and entertain guests.
- To accurately forecast for all events that you manage, and to keep all bookings up to date and to follow Raffles standards when using Delphi.fdc.
- To maintain an up-to-date knowledge of event trends and think innovatively to create and offer new and exciting event experiences at Raffles London.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Who are we looking for?
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Recent experience in event management in a similar role.
- A good understanding of revenue management and guidelines to maximise event profit.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Enthusiasm and commitment to delivering the best events possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail-oriented.
Why join our Raffles team?
Not only will you be joining one of the world's best hotels you will also receive great benefits including:
- 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 6%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 2x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.