Product Trainer

Job title: Coffee Bard - Product Trainer

Location: Bluewater Shopping Centre, Dartford

Pay rate: £30,500 (depending on the contracted hours Potential Bonus Excellent Benefits)

This is a full-time permanent opportunity, but we are always open to discuss an individual flexible working needs so please speak to us during the recruitment process to understand what this could look like.

Position Summary

This is an exciting brand new position where your creativity and passion for storytelling can shine through. We’re looking for an inspiring and knowledgeable Customer Experience Lead (Coffee Bard) to take our customers on a tantalising taste-bud coffee experience. You will act as a true brand ambassador: providing tastings, product demonstrations and continuously elevating the customer experience through inspiring our customers to explore the world of coffee.

A day in the life…

• Engage customers in a tasteful and unique coffee experience, adapting to the customers needs ensures every customer interaction is elevated.
• Acting as the ultimate brand ambassador displaying expert knowledge of products, services, and sustainability commitments.
• Ensures exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
• Facilitating new starter and product launch training.
• Taking accountability for managing and resolving escalated complaints.
• Actively contributes to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
• Responsible for the safe and compliant day to day operations of the Boutique.

As the ultimate Ambassador and coffee enthusiast, you will inspire customers to explore their options for a tailor made coffee experience. You will exceed the expectations of every customer and have the expertise to provide a taste of luxury.

• You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
• A strong understanding of the retail and competitive environment in which the Boutique operates.
• You’ll have a passion for coffee and willingness to learn and leverage new knowledge and skills in your own work.
• Can demonstrate an understanding of effective team coaching and training and providing feedback.
• Maintain and support a positive and collaborative team culture