Corporate Receptionist

We have a great opportunity for an experienced Corporate Receptionist to join the Rapport family, based at our client's amazing location with beautiful views over Canary Wharf. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.

The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.

This is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis from 7:30 AM to 7:30 PM as per the client’s needs.

Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.

Main responsibilities

• Providing seamless guest management on behalf of the clients, including the active welcoming of all employees and guests into the building, hosting, and escorting of guests when required
• Taking ownership of the reception areas and performing administration duties when required
• When on client floors, meeting all guests at the lift lobby/ reception areas and escorting to their meeting rooms
• Performing room checks, ensuring high levels of cleanliness are achieved and that all rooms have the correct branded items
• Working closely with all other service providers, contractors, and the corporate services team
• Performing cross-departmental shifts with central reservations as required
• Managing the booking process for the UK sites via the booking platform
• Assisting with training new joiners
• Adhering to all site procedures and standards

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be energetic, proactive, with great attention to detail, can-do attitude and ambition to learn and grow
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do
• Embrace change, lead by example, and empower others through a consistently positive approach
• Have a desire to be part of a winning team, where you can truly make a difference
• Have excellent communication skills, written and verbal
• Display excellent personal presentation and interpersonal skills
• Have experience in customer service, preferably in a corporate/ 5* luxury hotel environment/ premium airlines