Aviation Contract Delivery Manager

Red Sky are currently recruiting a Contract Delivery Manager to work closely with an industry leading airline at Heathrow airport. You will be responsible to work closely with the customer base to develop strong stakeholder relations, managing all customer requests with the aim to demonstrate a proactive, consistent and seamless service.

Ensuring contractual governance and reporting obligations are adhered to and support the operational teams with relevant information to drive operational success and highest level of compliance to contractual SLA and KPI's.

Main Duties & Responsibilities

Build sound stakeholder relations with the customer based to ensure service delivery both meets and exceeds the customers' expectations

Report and monitor against contractual SLA's and KPI's defined in Customer(s) contracts flagging non-compliances and potential issues

Chair customer performance review meetings with responsibility to record and manage actions and escalate to senior management team where appropriate

Carry out regular reviews to monitor contract performance and identify areas for improvement and opportunities to maximise performance

Ensure all customer queries are responded to in a timely & satisfactory manner

Produce and support production of all reports for the customer giving a live view of the performance

Challenge Operational Teams on contractual performance and proactively initiate improvements based on performance data and customer feedback

Communicate effectively with internal stakeholders on a regular basis delivering business updates/Colleague Briefs as necessary and escalating issues to Senior Management, HR and other departments as required

Alert the commercial team to opportunities for revenue growth and sales

Ensure customer complaints are dealt with both speedily and effectively, including escalations

Lead communications during the winter/snow resilience program both internally and externally ensuring the commitments are met in line with customer and company requirements guaranteeing that performance and any additional spend through this period is recorded

Work with the Operations Director to establish a performance improvement plan to meet SLA targets

Protect information assets of the Company and comply with the Company's Information Assurance policies and procedures

Work closely with the Finance Team to ensure all financial reporting meets customer needs

Act as an interface between operations & the Finance Controller and the Business Controller to ensure all financial transactions are maximised

Ensure compliance of the operation to health & safety and regulatory standard

About you?

Excellent communication skills - written and verbal

Strong personality and proven ability in building key stakeholder relationships

Advanced MS Excel and PowerPoint knowledge

Self-starter

Previous experience in GSE (advantageous)

Previous experience as a Key Account Manager or Contract Delivery Manager role a must

Must be able to liaise with customers and Operations team

Full UK driving license

What's on offer?

Up to £50,000k DOE

Monday - Friday (Apply online only) (onsite)

hybrid may be an option

25 days annual leave

6% employer pension contribution

3X Salary Life Assurance

Health Cash Plan

Employee Assistance Programme (EAP)