Managing Agent Lead

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

As our Managing Lead Agent you will lead the implementation of a project to enhance the quality of services provided to estates and developments via Managing Agents.With keen attention, you will scrutinise delivery against service level agreements raising concerns with them. You will review financial and safety compliance information and act swiftly on any issues, backed by our in house teams. Your role as the go-to expert means advising and supporting customers, stakeholders, and colleagues on complex landlord and leasehold issues, and stepping in as a crucial escalation point when challenges arise. You ensure seamless compliance by Managing Agents, aligning with Places for Peoples high standards and innovative policies. Your expertise in lease management, and service charges drives cross-functional collaboration. You will also oversee effective delivery of services provided by the Group's in house Managing Agent, RMG, working closely with the National Home Ownerships Manager, Finance and Communities Teams.You will refine processes and not be afraid to challenge inadequate services, always ready to adapt and support the evolving needs of the business, customers, and colleagues. This role is remote working, however there will be a small element of travel involved for team collaboration usually to our Preston office.

More About you

You possess a working knowledge of key legislation, including the Landlord and Tenant Act 1985 and the new Leasehold and Freehold Reform Act 2024, as well as general RICS and ARMA guidelines. Your ability to read, interpret, and explain leasehold provisions is essential. With excellent written and verbal communication skills, you effectively engage and influence various stakeholders. You have experience delivering high levels of customer service and meeting diverse customer expectations. Your knowledge of budget and service charge setting processes, combined with strong problem-solving skills, enables you to make informed decisions quickly. Well-organised and adept at prioritising under pressure, you meet tight deadlines and deliver project outcomes in complex environments. Additionally, you have a broad understanding of health and safety compliance real If all of this sounds like you then we urge you to make an application with us today!

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:

Competitive salary, with a salary review yearly

Pension with matched contributions up to 7%

Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave

Cashback plan for healthcare costs – up to £500 saving per year

A bonus scheme for all colleagues at 2%

Training and development

Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on (email address removed).

If you are a recruitment agency please note we operate a PSL and do not take cold calls