Helpdesk Administrator

We have an opportunity for our client a facilities management company, dedicated to providing comprehensive services to their clients. As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth and efficient planning and coordination of maintenance and repair works.

Responsibilities

• Logging and Prioritising Jobs: Receive incoming requests for maintenance and repairs from clients, engineers, and other stakeholders. Log the details of each job accurately into the database, ensuring all essential information is captured. Prioritise tasks based on urgency and client requirements.
• Planning and Scheduling: Efficiently plan and schedule maintenance works, considering availability of engineers, subcontractors, and necessary resources. Allocate tasks to the appropriate personnel and communicate the job schedule to all stakeholders.
• Updating Database: Maintain a comprehensive and up-to-date database of all ongoing and completed jobs. Record essential information, job progress, communications, and any relevant changes throughout the job lifecycle.
• Raising Purchase Orders: Collaborate with the procurement team to raise purchase orders for required materials, equipment, and subcontractor services. Ensure accurate documentation and timely processing of purchase orders.
• Liaising with Clients, Engineers, and Subcontractors: Serve as a primary point of contact for clients, engineers, and subcontractors involved in the job execution. Facilitate effective communication between all parties, addressing any queries, concerns, or changes promptly.
• Monitoring Job Progress: Regularly follow up on ongoing works, ensuring that projects are progressing according to schedule. Identify any potential delays or issues and take proactive measures to resolve them promptly.
• Documentation and Reporting: Generate reports on job status, completion, and key performance indicators. Maintain accurate records of job-related communications, expenses, and outcomes.
  
  

Experience And Skills

• Proven experience as a Helpdesk Administrator or in a similar administrative role, preferably in facilities management or related field.
• Strong organisational and multitasking abilities, capable of handling multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills to effectively liaise with clients, engineers, and subcontractors.
• Proficiency in using databases, job management software, and Microsoft Office applications.
• Attention to detail and accuracy in recording and updating job-related information.
• Ability to work well under pressure and within tight deadlines.
• Familiarity with facilities management processes and terminology is advantageous.
• A proactive and problem-solving mindset with a focus on delivering exceptional service to clients.
  
  

Offering

• Salary up to £24,380 per annum
• Working Monday 8am - 5pm (45 min lunch) to Friday 8am-2.30pm (30min lunch) / rotational friday finish at 5pm (1 in 6)
• Holidays - 31 days with 3 set public holidays at Xmas and New Year
• Pension
• Private health care
  
  

If you are interested in this position, please apply today and send your CV!

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