Product Manager

The role:

As a Product Manager at TalkTalk, you will be responsible for driving the strategy and delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product decisions.

You will be explicitly responsible for ensuring value and viability of what the product team build and are accountable for driving the defined outcomes. You will be an expert in how our customers choose and use our products, but also have a deep understanding of the market, competitive landscape, and the relevant technology and industry trends.

Key attributes:

• Empowered decision maker
• Influencer
• Problem solver
• Able to collaborate
• Data led insights
• Expert on customers and users
• Stakeholder relationships
• Industry expert including competitors, trends and technology

The Team:

You will work in an outcome focussed squad alongside a Product Designer, Product Tech lead, developers and testers to identify solutions and deliver outcomes.

Role Expectations:

• Understand markets, competition, and customer need requirements in depth.
• Identify customer problems and delivering business and customer value.
• Develop solutions to problems by collaborating with internal and external stakeholders as needed across product areas, and functions.
• Lead all product discovery work for your category
• Launch new products, capabilities and features, validate assumptions in market, test their performance, and iterate quickly.
• As well as working collaboratively with your squad you will need to do the same with other teams outside the squad like marketing, legal, UX and customer operations.

Leadership and Impact

• Provide strategic product leadership and vision for a portfolio of consumer telecoms products and services
• Experience of storytelling and compelling product narratives to influence stakeholders
• Drive cross-functional collaboration and alignment across multiple teams and stakeholders
• Significant impact on the company's revenue, customer satisfaction, and market position
• Decision making
• Value prioritisation

Functional Knowledge and Expertise

• Deep understanding of the telecoms industry, market dynamics, competitive landscape, and emerging technologies
• Expertise in product management methodologies including product discovery, backlog management, and delivery processes
• Proficient in data analysis and leveraging customer insights to inform product decisions
• Strong knowledge of product strategy, and prioritisation techniques

Cognitive and Analytical Skills

• Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions
• Skilled in interpreting and synthesising data from various sources to uncover insights and trends
• Ability to balance strategic thinking with tactical execution and attention to detail

Interpersonal Skills

• Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams
• Collaborative and team-oriented, with the ability to build strong relationships and foster a positive team culture
• Skilled in facilitating workshops, presentations, and decision-making processes

Deliverables and Accountability

• Develop and execute product strategies that align with business objectives and customer needs
• Lead the product discovery process, including customer research, ideation, and validation
• Manage and prioritize the product backlog, ensuring alignment with business priorities and customer value
• Oversee the successful delivery of products and features, ensuring quality, timeliness, and customer satisfaction
• Continuously monitor and optimise product performance, leveraging data and customer feedback