Service Planner

Job Advert

Service Planner

Magna Park

£32,000 per annum, plus 22 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

About the Job

Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play delivering customer satisfaction, managing the transport services for final mile distribution.

Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.

As a Service Planner you will manage delivery, on time KPIs ensuring a cost-effective delivery of transport services.

As part of your key responsibilities you’ll:

• Ensure carriers are contracted and have the capacity and defined services to meet the distribution needs
• Manage resources effectively to deliver the day to day activities of transport services, including volume spikes and holiday and sickness
• Ensure transport management processes and procedures (SOPs) are defined and up to date, and are being followed by all parties
• Measure OTIF on a monthly basis - including overall OTIF, transport OTIF and provide other transport metrics to provide explanation for fluctuations in cost and service, making sure there is a mechanism in place
• Manage carriers to the KPI measures in place and implementing corrective actions when necessary
• Provide information to the finance team to support the budgeting process, managing to the agreed budget of the transport services on behalf of the client
• Act as a point of escalation for issues that arise in the management of transport services
• Apply continuous improvement methodology in the transport management operations to deliver service and cost improvement
• Develop effective relationships with both carriers and customers to advance the provision of transport management services for the customer, always looking for growth opportunities with the customer

About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

• Ability to cope with the demands of a fast-moving and ever-changing set of priorities
• Ability to work towards targets and timescales
• Planning and organisational awareness
• Excellent verbal and written communication skills with a good attention to detail
• Strong team player that can also work to their own initiative
• Excellent IT skills in Microsoft Office and / or Google Suites
• An understanding of Transport and/or Distribution, along with an understanding of Warehouse Management Systems (WMS)

Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.