Customer Support Representative

An exciting opportunity with the Vitrolife Group- A global provider of genetic testing solutions & medical devices.

Vitrolife Group develops, produces, and markets products for reproductive health together with services that provide personalised genetic information to improve clinical practices in infertility, women’s health, and rare diseases. We are very proud to deliver cutting-edge ​solutions to clinics enabling people around ​the world to fulfil their dream of having a ​healthy baby.

https://www.vitrolife.com

https://www.igenomix.com

We are offering one outstanding candidate the opportunity to be a Customer Support Representative in our UK Office. Working as part of a small, close knit office team based on the desirable location of the Surrey Research Park, Guilford.

This is a unique opportunity to join a dynamic, growing company at an early stage where the right person can have a big impact. This role would be well suited for someone looking to start their career journey with a large medical company, in a constantly evolving scientific field.

What are you accountable for achieving?

· Develop and maintain positive customer relations, by providing telephone and email support in a courteous and professional manner in accordance with performance standards.

· Responsible for handling and organising the logistical requirements of the company and customers

· Coordinate material shipping and sample collection with several couriers in a timely manner.

· Gather the required internal and external information, track cases, and troubleshoot as appropriate.

· Update any information in the technical system.

· Ensuring the accuracy and proofreading of any documentation before submitting

· Entering and updating client databases where required

· Complete other clerical tasks.

· Provide admin support to the wider team, where required.

What you will need to be a successful Customer Support Representative:

· Good level of IT literacy (Microsoft Office, Excel).

· Strong team player with great interpersonal and communication skills.

· Customer orientation and problem-solving ability.

· Organisational skills with the ability to demonstrate strong prioritisation

· Strong telephone manner with clear and concise literacy skills

· Good command of written and spoken English.

Desirable:

· Up to 1 year of previous experience in an automated customer service environment or an equivalent background.

· An interest in the field of reproductive medicine & fertility

· High attention to detail

· Bachelors degree or equivalent

Working Hours:

37.5 hours per week, Monday to Friday

Benefits of working at Vitrolife Group:

· 33 days holiday (inclusive of bank holidays)

· Healthcare plan

· Company pension

· Employee discount

· Free onsite parking

· Free shuttle bus to/from station - research park

· Other great perks like social events and activities

Job Type: Full-time

Pay: From £23,000.00 per year

Benefits:

• Canteen
• Casual dress
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Shuttle service provided

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (required)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Application deadline: 19/08/2024