Applications Support Technician jobs in the United States
Applications Support Technician provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications programming that includes testing, design and analysis. Being an Applications Support Technician assists in the formulation of procedures and best practices for users of applications. Typically requires an associate degree or its equivalent. Additionally, Applications Support Technician typically reports to a supervisor or manager. The Applications Support Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Applications Support Technician jobs
Help Desk / Technical Support
- EON Applications, Inc.
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Mc Kinney, TX
FULL_TIME
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EON Applications, a leader in Business Solution Software is looking to expand its helpdesk/software support team for our AcquireTM Applicant Tracking software unit.
We seek technicians with strong interpersonal skills capable of multi-tasking and working in a fast paced environment. Position requires candidate’s posses both excellent verbal and written communication skills. Technicians will be answering phone calls and responding to emails from customers who utilize EON Applications AcquireTM applicant tracking software. Typical calls may include resolving registration issues, product installation and general usage questions.
Job Description- Provide 1st level telephone support of AcquireTM software.
- Document all customer/case details in support case tracking system.
- Communicate effectively with Customers to determine and resolve common problems and requests in compliance with established service level agreements.
- Maintain a personal queue of ongoing customer issues until resolution. Interface with members of an escalation team and with R&D resources to bring escalated issues to resolution.
- Act as a liaison between Customers and Technical Department, including escalation of cases to 2nd level support if necessary and reporting back to customer with resolution.
- Resolve 40% - 60% of problems directly with the client via remote control software, account management and other tools.
- Participate as an active member of the Helpdesk team.
- Provide reports and updates to the Helpdesk Support Lead on a regular basis.
- Must be a team-player, self-starter, goal oriented, open minded, flexible and a people oriented professional.
- Must have some knowledge of HTML, CSS and MSSQL.
EON Applications is a Software Development and Service Provider for the SME space and has established its competitive advantage with its ability to deliver tier one technology solutions into the small and mid- market, at a small and mid-market price point.
EQUAL EMPLOYMENT OPPORTUNITY
EON Applications, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which EON Applications, Inc. has facilities. This policy applies to all terms and conditions of employment, including but not limited to, employment, recruitment, selection, compensation, benefits, training, promotions, demotions, layoffs, terminations, and all other terms and conditions of employment. - 1 Day Ago
Customer Product Support Specialist
- EON Applications, Inc.
-
Mc Kinney, TX
FULL_TIME
- Customer Service and Product Support SpecialistEON Applications, Inc. is an industry leader of Cloud-based Applicant Tracking and Talent Acquisition software solutions. We develop and market solutions...
- 1 Day Ago
Technical Support - Specialist
- Novel Applications of Vital Information
-
Arlington, VA
FULL_TIME
- Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Please note ALL candidates Must possess an Active TS with SCI eligibility for consideration. Time Type: Full-Time, Daytime Schedule R...
- 2 Days Ago
Technical Support - Specialist - Entry Level
- Novel Applications of Vital Information
-
Arlington, VA
FULL_TIME
- Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Please note All Candidates Must currently posses and Active TSSCI security clearance for consideration of this position. Time Type: F...
- 1 Month Ago
Production Technician
- Technology Applications Group, Inc.
-
Grand Forks, ND
FULL_TIME
- Metal Finishing Operator Technology Applications Group applies coatings to aerospace and defense components. We are in search of operators to perform a variety of tasks from inspection to racking and ...
- 3 Days Ago
Manufacturing Technician
- Practical Applications, Inc.
-
Woburn, MA
FULL_TIME
- Responsibilities:Perform work specified on the work order/drawing with efficiency and in accordance with quality requirementsAssembly skids and sub systemsAssembly plumbing systemsAssemble electrical ...
- 3 Days Ago
Applications Support Technician jobs at Popular Companies
Data Center Technician - 3rd shift (Sun- Wed)
- Cologix, Inc.
-
Columbus, OH
- About our Company: Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyp...
- 5/28/2024 12:00:00 AM
Desktop Support
- Tata Consultancy Service Limited
-
Columbus, OH
- Providing day-to-day technical support to employees for a range of hardware and software related systems. End to end dep...
- 5/28/2024 12:00:00 AM
Travel CVOR Technologist - $2,261 per week
- Hiring Now!
-
Columbus, OH
- MedPro Healthcare Allied Staffing is seeking a travel CVOR Technologist for a travel job in Columbus, Ohio. Job Descript...
- 5/28/2024 12:00:00 AM
Helpdesk Technician
- Tentek, Inc.
-
Columbus, OH
- Job Description Job Description Role: Support Technician Location: Columbus, OH Duration: 12+ months Work Type: On-site ...
- 5/28/2024 12:00:00 AM
Systems Technician
- Insight
-
Columbus, OH
- Requisition Number: 96766 Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate tra...
- 5/27/2024 12:00:00 AM
Clinical Applications Specialist - Computed Tomography
- Canon USA & Affiliates
-
Columbus, OH
- **Clinical Applications Specialist - Computed Tomography - req1202** **OVERVIEW** This position is the project manager f...
- 5/27/2024 12:00:00 AM
Software Engineer (Remote - USA)
- Informa Tech
-
Columbus, OH
- At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that...
- 5/26/2024 12:00:00 AM
PC Technician - SECRET Security Clearance
- Stellar Innovations
-
Columbus, OH
- 00496-24 Stellar Innovations & Solutions, Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service-Disabled Vet...
- 5/24/2024 12:00:00 AM
Income Estimation for Applications Support Technician jobs
$45,905 to $63,025