Member Certification Manager jobs in the United States

Join EAGLE Certification Group as a Full-Time Client Support Manager and immerse yourself in an exciting opportunity where your skills will elevate client experiences. With our flexible work culture, you can enjoy a work-life balance while ensuring high-performance support for our valued clients. Our energetic team is dedicated to service and integrity while providing a relaxed yet professional atmosphere. You'll play a key role in fostering relationships, resolving challenges, and enhancing the overall client experience.

This is a unique opportunity to work in a customer focused environment that values quality and team work. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, Cell Phone Reimbursement, and Snack/Drink Room. Take the step to elevate your career and make a meaningful difference in the customer service industry with us in Dayton!

EAGLE Certification Group: Our Story

At EAGLE Certification Group we are more than a company that specializes auditing services. We embrace a customer-focused culture with an emphasis on quality and teamwork. EAGLE, a certified woman-owned business is founded on the initiative, professionalism and tenacity of our people. Every individual at EAGLE has a voice that is heard, intelligence that is utilized, skills that are enabled and personal ambitions that are encouraged. These traits contribute positively to our business performance. EAGLE empowers people to work collaboratively, creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service, Integrity and Value are not just words in our tagline; these values are aspirational in that they provide guidance to each and every one at EAGLE in our day-to-day approach to our shared profession, to the public and to each other. We call this approach, "The EAGLE Way".

What's your day like?

As a Full-Time Client Support Manager at EAGLE Certification Group, you will take on a pivotal role working directly with our clients on the certification of companies to internationally recognized management systems in diverse sectors such as manufacturing, automotive, aerospace, environmental, medical, and food safety. Your strong customer relations skills will be essential in building and maintaining positive relationships, ensuring that client needs and expectations are met. You'll manage certification audits for new customers while coordinating effectively with audit teams and existing clients to maintain the certification process.

Serving as the primary point of contact, you will prioritize customer satisfaction by organizing documentation, confirming understanding of requirements, and providing exceptional communication throughout the certification journey. Your commitment to ongoing training will keep you knowledgeable about regulatory and compliance standards, empowering you to enhance the customer experience continuously.

Does this sound like you?

To excel as a Full-Time Client Support Manager at EAGLE Certification Group, you'll need a robust set of skills tailored for a business-to-business environment. Exceptional customer service skills are critical while demonstrating a customer focused approach that enhances relationship building. The ability to learn and master documented certification requirements will be essential for guiding clients effectively through the certification process.

Strong listening, verbal, and written communication skills will enable you to convey complex information clearly, ensuring alignment with customer expectations. Organization is key, as you'll manage multiple projects simultaneously, requiring effective project and time management skills. Proficiency in software tools such as Word, Excel, PowerPoint, and Outlook is necessary for documentation and coordination tasks.

While a background in management systems (ISO Standards) or the manufacturing industry is preferred, it is not required. Fluency in Spanish as a second language could also be a valuable asset in serving a diverse client base, but is not required for the role.

Knowledge and skills required for the position are:

• Customer service skills that demonstrate a customer-focused philosophy in a business-to-business environment
• Ability to learn and master documented certification requirements
• Exceptional listening, verbal and written communication skills
• Must be well organized with effective project and time management skills
• Working knowledge of Word, Excel, PowerPoint and Outlook
• Background or exposure in management systems (ISO Standards) or the manufacturing industry is preferred, but not required
• Ability to speak Spanish fluently as a second language would be beneficial, but is not required.

Join us! Apply if this sounds like the right position for you.

EAGLE is an equal opportunity employer.