How much does a Call Center Dialing System Administrator make in the United States? The average Call Center Dialing System Administrator salary in the United States is $72,134 as of March 26, 2024, but the range typically falls between $60,519 and $86,182. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Dialing System Administrator Salary | $49,943 | US | March 26, 2024 |
25th Percentile Call Center Dialing System Administrator Salary | $60,519 | US | March 26, 2024 |
50th Percentile Call Center Dialing System Administrator Salary | $72,134 | US | March 26, 2024 |
75th Percentile Call Center Dialing System Administrator Salary | $86,182 | US | March 26, 2024 |
90th Percentile Call Center Dialing System Administrator Salary | $98,972 | US | March 26, 2024 |
Call Center Dialing System Administrator is responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to staff. Being a Call Center Dialing System Administrator collaborates with other departments to define call flows that improve customer experience and operational efficiency. Monitors and analyzes call center data to identify trends, diagnose problems, and optimize performance. Additionally, Call Center Dialing System Administrator troubleshoots and resolves technical issues related to dialing systems, system integrations, network connectivity, and hardware problems. Manages system security and compliance, data privacy, and regulatory compliance. Typically requires a bachelor's degree in computer science, information systems, or related field. Typically reports to a manager. The Call Center Dialing System Administrator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Call Center Dialing System Administrator typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Call Center Dialing System Administrator, the upper level is Contact Center Manager and then progresses to Contact Center Senior Manager.
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Call Center Dialing System Administrator salary varies from city to city. Compared with national average salary of Call Center Dialing System Administrator, the highest Call Center Dialing System Administrator salary is in San Francisco, CA, where the Call Center Dialing System Administrator salary is 25.0% above. The lowest Call Center Dialing System Administrator salary is in Miami, FL, where the Call Center Dialing System Administrator salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Data Center Administrator II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Data Center Administrator III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Call Center Dialing System Administrator salary of your education level.
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Skills associated with Call Center Dialing System Administrator: Service Level Agreements (SLA), Systems Troubleshooting, Process Optimization, System Monitoring ...More