How much does a Contact Center Traffic and Scheduling Manager make in California? The average Contact Center Traffic and Scheduling Manager salary in California is $116,164 as of May 28, 2024, but the range typically falls between $103,046 and $133,960. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Traffic and Scheduling Manager Salary | $91,103 | CA | May 28, 2024 |
25th Percentile Contact Center Traffic and Scheduling Manager Salary | $103,046 | CA | May 28, 2024 |
50th Percentile Contact Center Traffic and Scheduling Manager Salary | $116,164 | CA | May 28, 2024 |
75th Percentile Contact Center Traffic and Scheduling Manager Salary | $133,960 | CA | May 28, 2024 |
90th Percentile Contact Center Traffic and Scheduling Manager Salary | $150,163 | CA | May 28, 2024 |
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What Should I Pay?
Contact Center Traffic and Scheduling Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Contact Center Traffic and Scheduling Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Contact Center Traffic and Scheduling Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Contact Center Traffic and Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Traffic and Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Coachella, CA | Avg. Salary $111,003 | Date Updated May 28, 2024 |
Location Acampo, CA | Avg. Salary $112,583 | Date Updated May 28, 2024 |
Location Acton, CA | Avg. Salary $116,585 | Date Updated May 28, 2024 |
Location Adelanto, CA | Avg. Salary $110,793 | Date Updated May 28, 2024 |
Location Adin, CA | Avg. Salary $107,949 | Date Updated May 28, 2024 |
Location Agoura Hills, CA | Avg. Salary $114,900 | Date Updated May 28, 2024 |
Location Aguanga, CA | Avg. Salary $111,319 | Date Updated May 28, 2024 |
Location Ahwahnee, CA | Avg. Salary $104,895 | Date Updated May 28, 2024 |
Location Alameda, CA | Avg. Salary $128,486 | Date Updated May 28, 2024 |
Location Alamo, CA | Avg. Salary $128,170 | Date Updated May 28, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Traffic and Scheduling Manager salary of your education level.
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About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
Skills associated with Contact Center Traffic and Scheduling Manager: Customer Service Metrics, Phone Support, Workforce Management Software, Shared Services ...More
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