Contact Center Traffic and Scheduling Manager Salary in the United States

How much does a Contact Center Traffic and Scheduling Manager make in the United States?

As of March 01, 2026, the average salary for a Contact Center Traffic and Scheduling Manager in the United States is $116,622 per year, which breaks down to an hourly rate of $56.

However, a Contact Center Traffic and Scheduling Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $140,713
  • Majority Range (25th-75th percentile): $107,017 to $129,232
  • Entry-Level (10th percentile): $98,272
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View as table View as graph 25% $107,017 10% $98,272 90% $140,713 75% $129,232 $116,622 50%(Median) Didn’t find job title? Click

Contact Center Traffic and Scheduling Manager Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $129,232 $10,769 $2,485 $62
Average $116,622 $9,719 $2,243 $56
25th Percentile $107,017 $8,918 $2,058 $51
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Key Factors That Influence Contact Center Traffic and Scheduling Manager Salaries

A Contact Center Traffic and Scheduling Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Traffic and Scheduling Manager Salaries?

Experience is a primary driver of a Contact Center Traffic and Scheduling Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Traffic and Scheduling Analyst I (0-2 years): $51,447
  • Contact Center Traffic and Scheduling Analyst II (2-4 years): $57,034
  • Contact Center Traffic and Scheduling Analyst III (4-7 years): $71,854
  • Contact Center Traffic and Scheduling Supervisor (7+ years): $80,702
  • Contact Center Traffic and Scheduling Manager (7+ years): $116,622
Job Role Years of Experience Average Salary
Contact Center Traffic and Scheduling Analyst I0-2 years$51,447
Contact Center Traffic and Scheduling Analyst II2-4 years$57,034
Contact Center Traffic and Scheduling Analyst III4-7 years$71,854
Contact Center Traffic and Scheduling Supervisor7+ years$80,702
Contact Center Traffic and Scheduling Manager7+ years$116,622
$51,447 Contact C...
$57,034 Contact C...
$71,854 Contact C...
$80,702 Contact C...
$116,622 Contact C...
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What Am I Worth?

Top Paying Cities for Contact Center Traffic and Scheduling Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $147,095
  • San Francisco: $145,649
  • Oakland: $142,419

What Skills Can Increase a Contact Center Traffic and Scheduling Manager's Salary?

Demanded Skills for the Role:

  • Communicates Effectively (Mentioned in 20.39% Job Postings): Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose.
  • Service Quality (Mentioned in 1.1% Job Postings): Service quality is a measure of how an organization delivers its services compared to the expectations of its customers.
  • Continuous Improvement (Mentioned in 0.55% Job Postings): A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.
See More Skills
Skills Demand Percentage
Communicates Effectively 20.39%
Service Quality 1.1%
Continuous Improvement 0.55%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Contact Center Traffic and Scheduling Manager's salary.
  • Service Quality: Can increase your salary by up to 19%.
  • Customer Communications: Can increase your salary by up to 11%.
  • Financial Statements: Can increase your salary by up to 11%.
Skill Salary Salary % Increase
Service Quality
 $138,780
19%
Customer Communications
 $129,450
11%
Financial Statements
 $129,450
11%
Continuous Improvement
 $128,284
10%
Management Skills
 $127,118
9%
Regulatory Compliance
 $127,118
9%
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How Education impacts a Contact Center Traffic and Scheduling Manager's Salary?

Your level of education can impact your salary potential. While many Contact Center Traffic and Scheduling Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Contact Center Traffic and Scheduling Manager with a Bachelor's Degree is between $101,587 and $108,863).

Contact Center Traffic and Scheduling Manager Salaries by Degree Level

Typical Education for Contact Center Traffic and Scheduling Manager
Degree Level % of user with this level of education
No Diploma 0.8%
High School 17.1%
Associates 13.2%
Bachelors 45.7%
Masters 23.3%
Doctorate 0.0%
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Contact Center Traffic and Scheduling Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Traffic and Scheduling Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on March 01, 2026
$107,017
Average $116,622/year
$129,232
$8,918
Average $9,719/month
$10,769
$2,058
Average $2,243/week
$2,485
$51
Average $56/hour
$62
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $129,232 $10,769 $2,485 $62
Average $116,622 $9,719 $2,243 $56
25th Percentile $107,017 $8,918 $2,058 $51

Salaries of jobs related to Contact Center Traffic and Scheduling Manager

Most common benefits for Contact Center Traffic and Scheduling Manager

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Pension
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FAQ about Contact Center Traffic and Scheduling Manager

1. Where can a Contact Center Traffic and Scheduling Manager earn the most?

A Contact Center Traffic and Scheduling Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Traffic and Scheduling Manager earns the most in San Jose, CA, where the annual salary of a Contact Center Traffic and Scheduling Manager is $147,095.

2. What is the highest pay for Contact Center Traffic and Scheduling Manager?

The highest pay for Contact Center Traffic and Scheduling Manager is $140,713.

3. What is the lowest pay for Contact Center Traffic and Scheduling Manager?

The lowest pay for Contact Center Traffic and Scheduling Manager is $98,272.

4. What are the responsibilities of Contact Center Traffic and Scheduling Manager?

Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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