Hourly Wage for Director of Customer Success Salary in the United States

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How much does a Director of Customer Success make hourly in the United States? The average hourly wage for a Director of Customer Success in the United States is $80 as of April 24, 2024, but the salary range typically falls between $72 and $90. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Success

$72 to $90

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Director of Customer Success

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Job Openings for Director of Customer Success

Director of Customer Success US - SaaS ; DevOps ; SDLC

asobbi - San Francisco , CA

Director of Customer Success US - SaaS, SDLC, DevOps. Location: San Francisco, California. Our client is a highly funded and rapidly scaling SaaS Vendor headquartered in San Francisco. They are ...

LinkedIn - 1 day ago

Director of Customer Success

Terminal49, Inc - Berkeley , CA

About the job We're seeking a Director of Customer Success to lead our team in ensuring our customers' success. You'll play a critical role in shaping our long-term success by developing programs and ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 10 days ago

Director of Customer Delivery

Cayuse - Portland , OR

At Cayuse, we are committed to our customers' success by empowering organizations to conduct ... The Director of Customer Delivery is responsible for successfully onboarding customers through ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 2 days ago

Director of Customer Experience and Special Projects

Abnormal Security - San Francisco , CA

As the Director of Customer Experience and Special Projects, you will play a pivotal role in ... Demonstrated success in developing and implementing digital customer engagement strategies and ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 30 days ago

Director of Customer Program Management

Group14 Technologies - Seattle , WA

The Director of Customer Program Management will manage our team of Program Managers to ensure the success of the various customer qualification processes using Group14's product(s). This person is ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 15 days ago

Senior Manager/Director of Customer Marketing

Healthy Back Institute - Austin , TX

We seek a Senior Manager/Director of Customer Marketing! As our Senior Manager/Director of Customer ... Proven success translating data into business and customer insights to create the customer journey ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 31 days ago

What does a Director of Customer Success do?

Common responsibilities of a Director of Customer Success

Lead the team in annual and quarterly planning, keeping track of budget, and reporting on Customer Success initiatives' performance, with a focus on ROI and revenue growth.

January 20, 2023

Drive delivery and success of health checks upon customers' request to move them toward a healthy state, effectively managing customer complaints/escalations.

February 22, 2023

Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.

February 25, 2023

Provide a clear view of organizational metrics and status to the Executive team with optimization recommendations and needs.

March 10, 2023

Create and manage best practices and methodologies for successful Customer Success engagements throughout the customer lifecycle.

March 28, 2023

Collaborate with product, sales, and marketing to align strategy and execution so that the customer experience is consistent and optimal across all customer-facing activities.

April 05, 2023

Develop and monitor key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health.

April 11, 2023

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Director of Customer Success Salary by State

Understand the total hourly compensation opportunity for a Director of Customer Success, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

Average Total Hourly Cash Compensation

Includes base and short-term incentives

107

These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Director of Customer Success in the United States. The average hourly rate for Director of Customer Success ranges from $72 to $90 with the average hourly pay of $80. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $81 to $107 with the average total hourly cash compensation of $93.

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Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role