Director of Customer Success Salary in Washington, DC

Change City

How much does a Director of Customer Success make in Washington, DC? The average Director of Customer Success salary in Washington, DC is $186,048 as of May 28, 2024, but the salary range typically falls between $166,693 and $208,881. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Search Director of Customer Success Jobs in Washington, DC

How to Become a CTO

Develop a Job description

Pay Equity

Salary range for a Director of Customer Success

$166,693 to $208,881

Employers: Find Surveys For This Job

Employers: Price Your Company Jobs

View Average Salary for United States
Adjust Director of Customer Success Salary:
Select State
Select City in DC
Choose Similar Job
Pick Related Category
View Cost of Living in Washington, District of Columbia

For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

Director of Customer Success

Review the job openings and experience requirements for the Director of Customer Success job to confirm that it is the job you are seeking.

See user submitted job responsibilities for Director of Customer Success.

Search Director of Customer Success Job Openings

Job Openings for Director of Customer Success in Washington, DC

Director of Customer Success US - SaaS ; DevOps ; SDLC

asobbi - San Francisco , CA

Director of Customer Success US - SaaS, SDLC, DevOps. Location: San Francisco, California. Our client is a highly funded and rapidly scaling SaaS Vendor headquartered in San Francisco. They are ...

LinkedIn - 11 days ago

Director of Customer Success

VusionGroup - Chicago , IL

As a Director of Customer Success on the Customer Success team, you will make a positive impact by being responsible for: * Customer success strategy : Developing and implementing a strategic roadmap ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 16 days ago

Director of Customer Success

Terminal49, Inc - Berkeley , CA

This Director role will be responsible for up-leveling our CSM skillset and scaling our customer ... Successful track record of designing and implementing customer success strategies that have ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 21 days ago

Director of Customer Delivery

Cayuse - Portland , OR

At Cayuse, we are committed to our customers' success by empowering organizations to conduct ... The Director of Customer Delivery is responsible for successfully onboarding customers through ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 13 days ago

FinTech Director, Customer Success & Sales (Digital Payment exp req)

#twiceasnice Recruiting - Alexandria , VA

[REMOTE] Director of Relationship Management - Mission-Critical Role with Groundbreaking Start-Up ... ASAP Travel: 30% domestic Sponsorship is not available [REMOTE] Director - Customer Success ...

ZipRecruiter - 2 days ago

Senior Director - Customer Success

Zenoti - Seattle , WA

Our solution allows users to seamlessly manage every aspect of the business in a comprehensive ... Requirements As the Senior Director for Customer Success, you will be responsible for owning ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago

What does a Director of Customer Success do?

Common responsibilities of a Director of Customer Success

Lead the team in annual and quarterly planning, keeping track of budget, and reporting on Customer Success initiatives' performance, with a focus on ROI and revenue growth.

January 20, 2023

Drive delivery and success of health checks upon customers' request to move them toward a healthy state, effectively managing customer complaints/escalations.

February 22, 2023

Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.

February 25, 2023

Provide a clear view of organizational metrics and status to the Executive team with optimization recommendations and needs.

March 10, 2023

Create and manage best practices and methodologies for successful Customer Success engagements throughout the customer lifecycle.

March 28, 2023

Collaborate with product, sales, and marketing to align strategy and execution so that the customer experience is consistent and optimal across all customer-facing activities.

April 05, 2023

Develop and monitor key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health.

April 11, 2023

Recruit, motivate, and lead a team of Customer Success Managers to implement the strategy to the highest quality standards.

April 28, 2023

Design, develop and manage key success activities - onboarding, training, adoption, technical support, and advocacy.

May 10, 2023

Submit Other Responsibilities

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

Detailed skills and competency reports for specific positions
Job and employee pricing reports
Compensation data tools, salary structures, surveys and benchmarks.

Learn about

Director of Customer Success Salary By Experience Levels in Washington, DC

How much should you be earning in Director of Customer Success in Washington, DC based on your current experience?

Tell us how much experience you have and see an estimate of earnings and view how different experience leavels impact potential pay for Director of Customer Success in Washington, DC

RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Success Salary By Level of Education in Washington, DC

Do you know how much should you be paid for a Director of Customer Success position in Washington, DC based on your education level?

Tell us about your education and see an estimate of earnings for Director of Customer Success in Washington, DC and well to know the impact of education on future careers.

LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Director of Customer Success in Washington, DC

Average Base Salary

Core compensation

166693

208881

186048

Average Total Cash Compensation

Includes base and annual incentives

189007

248879

214721

What is the average salary for Director of Customer Success in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Success in Washington, DC. The base salary for Director of Customer Success ranges from $166,693 to $208,881 with the average base salary of $186,048. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $189,007 to $248,879 with the average total cash compensation of $214,721.

View Average Salary for Director of Customer Success as table

	Average Salary	Average Salary Range
Base Salary	$186,048	$166,693 - $208,881
Bonus	$28,673	$22,314 - $39,998
Total Pay	$214,721	$189,007 - $248,879

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Success Salary Near Washington, DC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Washington, DC
CITY, STATE Arlington, VA	AVERAGE SALARY RANGE $166,723 - $208,918	COMPARE TO Washington, DC
CITY, STATE Alexandria, VA	AVERAGE SALARY RANGE $166,723 - $208,918	COMPARE TO Washington, DC
CITY, STATE Annandale, VA	AVERAGE SALARY RANGE $166,723 - $208,918	COMPARE TO Washington, DC
CITY, STATE Bowie, MD	AVERAGE SALARY RANGE $166,372 - $208,479	COMPARE TO Washington, DC
CITY, STATE Bethesda, MD	AVERAGE SALARY RANGE $166,723 - $208,918	COMPARE TO Washington, DC
CITY, STATE Silver Spring, MD	AVERAGE SALARY RANGE $166,723 - $208,918	COMPARE TO Washington, DC

See salaries for Director of Customer Success in locations close to Washington, DC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Success in Washington, DC

See Additional Similar Jobs

Loading results...

JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Success Director	LOCATION Washington, DC	MINIMUM SALARY $164,954	MAXIMUM SALARY $206,866
JOB TITLE Customer Success Manager	LOCATION Washington, DC	MINIMUM SALARY $116,947	MAXIMUM SALARY $163,107
JOB TITLE Customer Success/Onboarding Director	LOCATION Washington, DC	MINIMUM SALARY $165,000	MAXIMUM SALARY $206,900
JOB TITLE Director of Customer Success Operations	LOCATION Washington, DC	MINIMUM SALARY $148,207	MAXIMUM SALARY $185,863
JOB TITLE Customer Success Strategic Director	LOCATION Washington, DC	MINIMUM SALARY $148,927	MAXIMUM SALARY $197,808
JOB TITLE Customer Success/Onboarding Manager	LOCATION Washington, DC	MINIMUM SALARY $117,000	MAXIMUM SALARY $163,200

The Director of Customer Success job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Washington, DC that might be a good fit for the type of job and salary you are looking for.

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

166693

208881

About Washington, District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Washington, District of Columbia area prices were up 1.3% from a year ago

Director of Customer Success Salary in popular cities:

Recently searched related titles: Director Of Guest Relations, Client Success Director, Director Of Client Experience

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role