Accommodations Clerk – Ref# 2024-084

ACCOUNTABILITY

The Hostel Accommodations Clerk is directly accountable to the Team Leader.

JOB SUMMARY

The Accommodations Clerk is responsible for overall care of Hostel and private accommodation boarders, processing of boarders and boarder information. The Accommodations Clerk will also be responsible for assisting dispatch with daily pick up lists, working cooperatively with other staff and agencies and reporting on activities. Assist data in nightly data warrants.

ROLES AND RESPONSIBILITIES

MINIMUM QUALIFICATIONS

• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Written and oral communication skills acceptable to the employer that meet the requirements of the role of Accommodation Clerk
• The ability to perform the requirements of the position on a regular basis
• Experience in frontline Customer Service working in a fast paced environment
• Must be able to gain clearance to the Medical Transportation Record System (MTRS) support will be provided
• Must be able to complete the duties of the position
• Demonstrated computer skills, ability to use Microsoft office products and accurately type data
• Ability to speak in a first Nations dialect of the Sioux Lookout Region would be a asset (Ojibway/Oji-Cree/Cree)
• Able to problem solve, use good judgment and make sound decisions
• Ability to work independently and works well with in a team

Key Competencies

• Developing and maintaining a network of contacts, both inside and outside the organization, with people who may be able to supply information, assistance, or support for work-related goals. This includes building and maintaining friendly, warm relationships or a network of contacts with people who are, or might someday be, helpful in achieving work-related goals.
• Taking the initiative to exceed (external and internal) client expectations constantly and consistently.
• Ensuring that work accomplished is accurate in all relevant aspects.
• Making decisions and/or taking action that recognizes the organization`s unique integrated pattern of behaviors and characteristics.
• Creating honest, trusting, and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance, and representing what is best about the organization through demonstrated principles, actions, and communications…

Background

The typical minimum level of education to perform this job competently is equivalent to high school completion or partial high school with specialized training. The person can read text of medium difficulty requiring an understanding of basic concepts. He/she may be expected to write text intended to communicate non-technical information and, display command of spelling, grammar, punctuation and basic composition. People working at this level can be required to have certain specialized skills, and be able to comprehend somewhat complicated procedures.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is three to six months.

Ongoing work assignments typically have clearly defined goals. The incumbent’s education, training, and previous experience ensure work assignments are successfully carried out because he/she understands what is expected, as well as the best approach to take.

Open until filled