Field Service Technician - VESTA

Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. Motorola Solutions is a world leader in the field of professional mission critical communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers Job Description The VESTA Field Service Technician provides consultation to both internal and external customers on complex solutions being deployed in the field. Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization and Broadband systems. Provide onsite technical support of VESTA 9-1-1 and NG 9-1-1 applications including advanced troubleshooting of software, preventive maintenance of the communication system infrastructure and performance optimization of the architecture including, but not limited to servers, routers, gateways, and data infrastructure. Performs site verification testing prior to cutting a site into a production environment Provides support to Customer and Channel Partners while deploying the Emergency Call Handling (ECH) solution into a production environment Documents all changes to the solution that may occur during the implementation phase of the project on Post Sale Document (PSD). Ensures that installation/quality issues are resolved in a timely and efficient manner Ensures that project-specific documentation is developed and stored as appropriate Participates in project planning meetings Maintains subject matter expert skills Interfaces with the local telephony office(s) to explain requirements. Provide weekly reports of activities and accomplishments Specific Knowledge/Skills: 2 year associate degree in electronics or IT preferred, or equivalent on-the-job experience Security , CompTIA or related certificate is highly desirable Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6 and\or Microsoft Hyper-V 2012 Database Servers, specifically with Microsoft SQL Server 2012 and 2016 Server Operating Systems, specifically Windows Server 2012 R2, and 2019 Workstation Operating Systems, specifically Windows 7 & 10 Linux Network Switches, preferably with Cisco IOS PBX and Telephony Gateways Patch Panel Termination (Punch Down Block), and Cable color code. Able to comply with Government hardening standards Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate. Server hardware / Workstation hardware Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred. Exercises judgment in the selection of methods and techniques for obtaining solutions. Ability to work collaboratively with regional and territorial management. Ability to effectively communicate with relevant peers and senior stakeholders. Ability to apply critical thinking skills to solve problems and make decisions Basic Understanding of PRI, CAMA, and POTS Lines Computer literate with proficiency in MS Word, Excel, Outlook, and Access Candidate Requirements Candidate can live anywhere in the United States near a major airport Extensive travel is required with up to 85% travel Willing to work overtime, weekends, holidays, and varying schedules Must have a current, valid driver’s license and no traffic violations Must be a US Citizen and able to obtain background clearance as required by US government customer. Must be willing to obtain a DHS Public Trust Clearance Must be able to obtain background clearance as required by government customer This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 USFGMD - ClearedJobs.net Basic Requirements 2 years experience in one of the following: Electronics Technician, System Technologist, System Manager, Implementation Technician, Network Engineer, or Field Service Experience with one or more of the following: LMR, RF systems, P25, NG 9-1-1, VESTA 9-1-1, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment. Must be a US Citizen and able to obtain background clearance as required by US government customer. Travel Requirements Over 75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. MOTOROLA SOLUTIONS OVERVIEW Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio communications, video security & access control and the command center, bolstered by managed & support services, create an integrated technology ecosystem to help make communities safer and businesses stay productive and secure. Our more than 20,000 employees around the world innovate to make the world a better place and are fueled by our shared purpose to “help people be their best in the moments that matter.” We foster a culture of inclusion, equity and diversity of thought with the belief that the next big idea can come from anyone, anywhere at any time. What you do here matters for our customers and communities around the world. Learn how you can make a difference at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Salary : $42,300 - $53,500