Sr Mgr, Customer Success

MOTOROLA SOLUTIONS OVERVIEW Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio mission-critical communications, video security & access control and command center software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure. Our 19,000 employees around the world innovate to make the world a better place and are fueled by our shared purpose to “help people be their best in the moments that matter.” We foster a culture of inclusion, equity and diversity of thought with the belief that the next big idea can come from anyone, anywhere at any time. What you do here matters for our customers and communities around the world. Learn how you can make a difference at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account. Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters. Department Overview Motorola Solutions Cybersecurity Services provides comprehensive solutions that enable organizations to deploy mission critical systems that are resilient to cyber attacks. This position is with the ActiveEye team that builds and operates an advanced security management platform to deliver Managed Detection and Response (MDR) and Attack Surface Management capabilities. The solution includes a globally deployed advanced technology platform and several 24x7x365 Security Operations Centers located around the world. The product development team is a fast paced group leveraging modern tools to rapidly deploy new functionality in the SaaS platform. Job Description Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators. Strong negotiation skills to position new and renewal solutions Creativity to identify innovative solutions to meet customer needs Strong communication skills to communicate value and technology messages to customers at different organizational levels Basic Requirements 5 years in cybersecurity sales, technical sales or customer success Strong working knowledge of Cybersecurity to to have consultative conversations with CIO and CISO of mid-size enterprises Vaccine Requirement Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements. Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits effective Day 1 401K with Company Match and Day 1 vesting 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.