Customer Liaison

JOB DESCRIPTION Job Summary: The Customer Liaison will assist in the delivery of a business-critical service to ensure that customers' expectations are exceeded. You will manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analyzed to verify correct completion. Job Responsibilities: Promote Safety to all team members, Customers and Suppliers. Define customer requirements and develop benchmarking activities that meet or exceed customer expectations. Feedback Customer’s requirements for platform operations at Bridgewater Interiors. Maintain an active customer interface and maintain product quality levels, which ensure customer satisfaction for all platform-related issues. Oversee the development and implementation of procedures to prevent nonconformity in product, process and the quality system; verify compliance with all FMVSS requirements. Develop and maintain communication with the customer’s plant and JCI BWI Plant. Assist Bridgewater Interiors team members in problem solving activities. Serve as Bridgewater Interiors contact for all activities related to Continuous Improvement, customer plant visits and quality planning and analysis. Serve as an active Customer Satisfaction Improvement Team member, to resolve plant warranty concerns. Support product launches, Engineering changes and/or improvement changes at Customer location. Maintain positive customer relations. Support containment, corrective and preventive activities as per required by the customer or JCI BWI operation. Ensure departmental reports are timely and complete. All other tasks as requested by the Plant Manager and/or whatever may be necessary to provide our customer with high quality, low cost, on-time products. Perform job functions in accordance with set policies and procedures to ensure preservation of the Company Quality Policy Support the comprehensive continuous improvement philosophy for all Johnson Controls disciplines. Education Required: Bachelor’s Degree is required in a technical area (or equivalent experience). Specific education and training in Quality disciplines is required, including (minimum): ISO/TS16949, Continuous Improvement, Total Quality Management, PPAP, FMEA, Control Plans, DOE, and SPC. Experience Required: Three (3) years of experience in Liaison Customer support with emphasis on supplying the automotive industry. Familiar with ISO 9000 Standards. Statistical Quality Control Knowledge a plus. Advanced Quality Planning preferred including familiarity with the AIAG Advanced Quality Planning and Control Plan standard, FMEA’s, PPAPs, Dimensional layouts, gage/fixture design, blueprints and Performance/Material testing. Statistical concepts, design of experiments, and problem-solving methodology. Manufacturing Quality system experience and Customer communication activities. Must possess a strong working knowledge of computers and applications such as Outlook, Internet Explorer, MS Office (Word, Excel, PowerPoint PRIMARY LOCATION Bridgewater Interiors IV Adient (NYSE: ADNT) is a global leader in automotive seating. With 70,000 employees in 29 countries, Adient operates more than 200 manufacturing/assembly plants worldwide. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual foam, trim and metal components, our expertise spans every step of the automotive seat-making process. Our integrated, in-house skills allow us to take our products from research and design to engineering and manufacturing — and into millions of vehicles every year. For more information, visit www.adient.com.