What are the responsibilities and job description for the Customer Success Representative position at 100Group Atlanta?
100GROUP Atlanta is growing and looking for an energetic customer service agent to join our team. The right person for the job must enjoy assisting customers with basic questions and issues that may arise. You will help maintain and cultivate a positive relationship with merchants and partners by working closely with them and our sales team. The ideal candidate will have a natural attention to detail as well the ability to organize and prioritize effectively. The ability to effectively communicate over phone and email is a must.
Job Skills Needed
- Minimum 2 years of Customer Support - must enjoy helping customers solve problems
- Credit card processing, banking, financial services, call center, and start-up experience a plus, but not a requirement
- Computer savvy - Good working knowledge of MS Office suite, Google Suite, internet, and web functions
- Strong organizational skills
- Highly detail oriented
- Ability to multi-task and prioritize workload
- Effective verbal and written communication skills and enjoy solving problems
About Us:
100GROUP Atlanta is dedicated to making a difference in payment processing services by taking a partnership approach with our customers. Through thought leadership and education, 100GROUP consults for merchants that accept electronic payments nationwide.
We are experts in numerous types of payment processing services, including credit card processing, software integrations, and mobile applications.
Our recipe for success includes being customer focused, relentless work ethic, employee driven and family oriented.
Job Type: Full-time
Pay: $37,500.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Atlanta, GA 30339: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: One location