Account Manager

Job Summary

The Account Manager is responsible for achieving financial targets and assigned account objectives identified during the account management process. The Account Manager represents the entire range of company products and services to the assigned client while working directly alongside the GM - America’s to manage the customer account planning cycle and ensuring assigned clients’ needs and expectations are met by the company and meet the strategic goals set by the GM - America’s.

Duties and responsibilities

• Support leadership in understanding assigned client’s pipeline, forecasts, retention, and other KPIs while bringing best in class sales strategy and planning techniques to support leadership in maximizing sales and retention
• Leads solution development efforts that best address client needs while coordinating the involvement of all necessary company personnel
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Maintains and expands relationships with assigned strategically important clients
• Deliver and execute on strategic projects and serve as the primary conduit for cross-functional work as it relates to assigned client(s)
• Proactively manages a joint company- strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three– year period
• Actively network to develop opportunities within new business units
• Meets targets for strategic objectives in an assigned account
• Stay on the client's radar by having regularly scheduled meetings (cadence to be determined) to identify their needs and customer satisfaction; bring feedback to relevant parties to determine course corrections needed, as well as any changes to scope of project (to include the possibility of pricing changes due to scope changes)
• In collaboration with Finance, work through contract renewals
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
• Develop Quarterly Business Reviews for assigned client –scheduling, developing quarterly status in conjunction with 1021 stakeholders and presenting to client
• Work with Finance, Content Strategy, P&C to create budgets for new projects
• Work with relevant parties to extend contract lengths beyond 3-6 months to enable better forecasting
• Leverage and maintain productive, professional relationships with key personnel in the assigned client account
• Collaborate with regional managers to negotiate billbacks or change orders when project scope has changed; collaborate with Finance regarding pricing changes needed
• Review and modify contract language, as needed
• Develop capabilities decks and proposals, as needed
• Provide input into annual/quarterly/monthly revenue targets and then work collaboratively with others to ensure that they are met or exceeded
• Operate as a liaison with the regional GM’s
• Following initial client expansion and consolidation of responsibilities to Americas, shift retention to Director, GM or Vice President in region, including operating as coordinator for international contracts

Education and work experience

• B.A/B.S. degree or related work experience
• A minimum of eight years of work experience in an account management, client services or sales capacity within the advertising, creative agency or start-up industries
• Experience working with CRMs (e.g., Pipedrive, Salesforce), project management tools

Skills required

• A high level of adaptability in an exceptionally dynamic and fast-paced environment
• Demonstrates the following competencies: excellent verbal and written communication skills, planning and organization skills, project management and prioritization skills, and teamwork skills.
• Prior agency or managed services experience is preferred.
• Demonstrates strong business acumen
• Ability to have high-stakes conversations with clients that may be confrontational in nature
• Understanding how to de escalate or diffuse situations to balance the power in the client-vendor relationship
• Ability to engage with a wide variety of stakeholders, both internal and external partners.
• Prior business development experience preferred.
• Ability to collaborate with Executive Leadership and clients to develop strategic plans for process improvement, executing strategies, and following up with service delivery to ensure key metrics are being met.
• Detail-oriented
• Utilizes strong interpersonal skills to build and maintain professional, trusting relationships with key stakeholders, executives, and clients.
• Proficient in Google Suite and macOS, iOS

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: Remote

Salary : $75,000 - $0