What are the responsibilities and job description for the Trainer (BPO) | Permanent WFH - Philippines position at 1840 & Company?
Position: Trainer (BPO)
Location: Philippines, Remote role
Work shift: 9am to 5pm US TIME
Type: Freelance - Full Time
Salary: Php 35,000 Basic Pay Php 11,000 Bonus = Php 46,000 Monthly Compensation
Mandatory Pre-requisites
- Available to start immediately
- Must have their own laptop/desktop which meets minimum qualifications:
- Processor - Core i5 or higher, RAM - 8GB or higher
- Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps.
- A quiet, private place in your home where you can work without background noise and without interruption.
About us
1840 & Company is a global managed marketplace for vetted professional
resources and outsourcing solutions. We proactively curate a marketplace of
freelance marketers, developers, and finance professionals globally. Additionally,
1840 and Company delivers managed outsourcing solutions such as contact
Centers and back-office solutions currently from a work-from-home model. At
1840 & Company, we rely on knowledgeable professionals to interact with our
valued customers when they have questions or concerns
Responsibilities:
- Plan, implement and manage educational workshops
- Identify training needs, strengths, and weaknesses
- Identify needs for skills improvement
- Organize and monitor every training
- Set objectives and KPIs for every employee and training
- Monitor employee attendance and progress
- Track trainees' work output and effectiveness.
- Try and evaluate various training methods and strategies
- Keep abreast of the latest training trends and best practices
Desired Candidate:
- 2-3 years of experience as a Trainer or similar role in a BPO industry
- In-depth knowledge of the training and sales process and best practices
- Hands-on experience in managing the full training cycle
- Proficiency in learning management systems and software
- Sense of ownership and pride in your performance and its impact on the company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Any additional relevant certification and training will be considered an advantage
Why work for us
Our values
We act with integrity
We are curious about the world
We are stronger together
We seek to empower
We find strength in diversity
International: not only do we have a very multinational workforce, but we are all dealing with our global workforce worldwide on a daily basis.
Hardworking but sociable: our staff knows how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular e-social activities
Committed to making a difference: We at 1840 & Company believe in enabling exceptional people to strike the best work-life balance by being able to work from anywhere and maximizing their earning potential. We do this through a global AI-centric marketplace that matches resources and services with the most inspiring companies. 1840 & Company provides professional on-demand vetted freelance resources and outsourcing services.
Opportunities to grow: we offer development opportunities at all levels. The vast majority of our employees have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement: 1840 & Company does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or another non-merit factor.
