Key Customer Account Manager

Position Summary:

The Key Customer Account Manager manages and supports key customers and territories. Responsibilities include, quoting, purchase order review, data entry and order management, working with customer portals, and resolving customer issues related to production orders.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

• Acts as the primary interface between assigned customers and AMETEK Sales, Business Development, Planning, Operations, Quality and Finance colleagues to support customer needs and AMETEK business objectives.

• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manages customer websites and portals, and resolves customer issues.

• Maintains files for quotations, orders, contracts and documents for assigned customers, as applicable.

• Works with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.

• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.

• Ensures compliance to US Export Regulations.

Required Skills and Abilities:

• Desired candidate is a self-starter with a customer-friendly approach and a strong work ethic. Must be team oriented, multitask capable, have working knowledge of MS Office products, possess strong verbal and written communication skills, work efficiently and effectively in a fast paced environment, maintain a professional demeanour in potentially stressful situations, take a proactive approach to problem identification and a creative approach to resolution.

• Proven team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.

• Ability to work well under pressure, multi-task and meet deadlines.

• Strong computer skills are a must, to include: Word, Excel, PowerPoint; Oracle experience strongly preferred

Education and Experience:

• Bachelor’s degree, MBA a plus

• 3 -5 years as a Customer Service Representative in a manufacturing environment