Account Supervisor

Job Title: Account Supervisor

Job Location: Remote

Division / Dept: Client Management

Reports To / Title: Head of Client Management

Position Details / Hours: FT, 40 hours/wk

Overview  

1o8 believes that the best marketing is a perfect blend of big ideas and performance marketing, so we created the first agency curated to deliver both. The result? More impactful and effective work at the speed and flexibility required to drive modern businesses forward. Our unique, bespoke approach to creative problem solving, within our teams and with our clients, is designed to build a strong foundation of trust. This trust allows us to quickly identify and deliver the most meaningful marketing solutions – and have more fun together!

As groundbreakers in the Big-Brand-meets-Performance-Marketing space, we hold ourselves accountable for forging ahead with responsibility and humility. As a newer agency, you’ll have the opportunity to participate in evolving our culture; one that’s built on entrepreneurism, direct and meaningful client impact, deep collaboration across teams, and, at times, wading into uncharted waters. If you’re most comfortable in the predictable environment of traditional agencies, 1o8 may not be for you. That said, we aren’t fans of chaotic work environments. Our consistency is found in how we work. Though we know each client and project will be different, the way we treat clients and each other – with respect, empathy, curiosity, and a good dose of humor – remains the same. We at 1o8 are also committed to giving YOU the support, tools, feedback, and recognition to be your best – we are intentional in learning what you want to achieve and active in helping you identify paths to getting there. We truly want to partner with you in your quest to grow.

Responsibilities

The 1o8 Client Management team is built to help our clients win by thinking forward to the larger role and implications our work has on our clients’ business, growth and industry.

The Account Supervisor is responsible for leading the management of key accounts and supervising account work performed by junior staff.  They demonstrate the ability to manage up and across with peers and mentor account team members.

The right candidate has deep digital creative knowledge and experience with consumer brands. They can lead cross-functional teams to drive growth for our clients by leading with curiosity and critical thinking: asking probing questions, anticipating and addressing barriers.

Day-to-Day Requirements

• Act as a trusted partner and point of contact for clients, striving to solve larger strategic business problems, not just the immediate request at hand
• Identify and act upon opportunities to drive agency growth, including aiding in new business pitches
• Manage client objectives, expectations and timelines and communicate direction to internal team members
• Manage costs, deliverables, and staffing resources to client budget
• Influence the efficiency and quality of work and effectively present work, plans and recaps
• Identify KPIs that respond to clients’ day to day inquiries
• Serve as a mentor to junior team members 
• Build a team environment that facilitates mutual respect and partnership, open communication, strategic thinking, and risk taking

Ideal Experience

The ideal candidate flourishes in an entrepreneurial environment and is both a thinker and a doer - someone who thrives on the ability to help solve our clients’ largest problems.

• 5 years in account management in an agency setting or fast-paced marketing department

• Fluent in business acumen; understand the way our work impacts our clients’ business beyond marketing and communications
• Deep understanding of a customer journey and platform integration to drive users throughout the conversion process
• Familiarity with Pixel tracking (Google, Facebook, LinkedIn, etc), and basic HTML knowledge is preferred
• Track record of expertly counseling clients, managing issues and meeting business goals 
• Experience in client-related finance management, including managing projects within budget
• Excellent writing, editing, and presentation-development skills
• Excellent consultative skills (including effective questions, critical thinking, client management and framework and methodology application)
• Ability to take initiative in unclear or ambiguous situations 
• Ability to communicate with teams and work from both client and agency sides
• Knowledge of industry best and emerging practices
• Bachelor’s Degree preferred

Performance Measurement

• Demonstrated leadership skills
• Client retention and growth
• Professional growth of direct reports

Why Do This?

The Account Supervisor role at 1o8 is an opportunity to:

• Help create something new, unique, and exciting
• Lead this space among agency peers
• Gain knowledge in the fastest-growing sector of marketing

What 1o8 Offers

• Diverse environment and opportunity to grow with 1o8
• Flexible work from home environment, paid holidays, and Summer Fridays
• Competitive benefits including PTO, Health and Dental insurance (BCBS), 401k, short & long term disability