What are the responsibilities and job description for the District Collections Specialist position at 1st Heritage Credit?
Overview
Reach new heights in your career with Heights Finance!
At Heights Finance we service our communities by offering personal installment loans designed to help our customers get the money they need when they need it through all four of our brand names - Heights Finance, Covington Credit, Quick Credit and Southern Finance.
The Collections Specialist will be responsible for all collections activities related to the bad debt accounts assigned by their District Manager while adhering to corporate policies and procedures. This position will support all branches associated with the district.
Why you’d love to work here:
“I started my career with Heights Finance in October 2011 as an Assistant Manager coming in with no prior finance experience. I was eager to learn the business and grow with the company. Over the course of the last 10 years, I have seen several promotions which include a Branch Manager, Field Director, and now I am currently a District Manager. As District Manager I am overseeing six branches. I can honestly say that I enjoy the company I work for. Heights Finance makes you feel like family and always takes care of their employees.“ – Grecia A., District Manager – Texas
“The Diversity & Inclusion Council feels like the puzzle piece that has been missing all along and became a game changer for me. The focus on equity, diversity, and people, is what makes this council so great! We have made real change for the employees of CURO by identifying holidays, observances, and events to provide education and awareness and through rolling out programs that give back to our communities. I am proud to work for a company that prioritizes Diversity, Equity and Inclusion.”
– Sonja S., Branch Manager - Hamilton
“Heights is a people business, whether you’re talking about your customers or your team members. We promote from within, and all that is required is work ethic, leadership, and strong performance. Heights created opportunities where someone like me who started at the bottom with no education or experience could get the opportunity to grow and hold a position this high in the company.” – Alan C., Vice President of Operations
Responsibilities
- Review and collect on assigned delinquent accounts to identify patterns and problems in an effort to bring accounts current on a daily basis
- Makes contact with customers through outbound and incoming calls to address outstanding balances and resolve delinquency
- Ask probing and challenging questions to identify why the customers are behind and offer solutions to bring them current
- Accurately document each call in the system according to notation guidelines and update account information
- Comply with Safety and Security standards / procedures, FDCPA, and PCI compliance guidelines
Qualifications
- Direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
- Ability to work independently, organize and prioritize work
- Demonstrated analytical and problem-solving skills
- Experience with high volume outbound calls
Benefits:
- Uncapped monthly bonus opportunities
- Medical, dental, and vision insurance
- Company paid LTD/STD, 401K with some company match
- Tuition reimbursement
- PTO allowance with Paid Holidays
- Employee Relief Fund
Hourly: $15.00-$20.00
The base salary range represents the low and high end of the anticipated salary range for this position based on the state average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.
This employer participates in E-Verify
EEO Statement
CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Flexiti®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.
Salary : $15 - $20
