Account Manager

Account Manager I

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

Please watch our 2-minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/

2-10 Home Buyers Warranty is seeking a highly motivated and customer-centric individual to join our Service Team. In this role, the Account Manager I is the liaison between contractors and 2-10 HBW. Assists contractors in developing contractor accounts to initiate and maintain a favorable relationship. Responsible for the training, development and support of the contractor accounts and overall network. The Account Manager I must be able to demonstrate a solid understanding and performance for all Core Job Responsibilities listed below.

Core Job Responsibilities:

• The Account Manager I will contact given markets and assist new and/or existing contractors through quality, onsite business reviews, training, and enrollment negotiations with prospective contractors
• Coaching and holding contractors accountable in order to maximize favorable performance metrics. This will be the primary means by which this role will contribute to the overall cost control and service management for 2-10 HBW
• Completes assigned projects within the department to improve network service, contractor coverage and cost control measures with diligence and execution through to completion
• Provides training and instruction to contractors to ensure that they operate within company guide lines and utilize available resources
• Works with the department analysts and Account Management leadership to implement strategic initiatives to improve cost effective and service related performance of the national contractor network
• Conducts monthly business review calls with assigned contractors with the goal of holding contractors accountable to performance goals
• Negotiates and implements favorable pricing structures in proper ratios across all mechanical residential trades with new & existing contractor accounts
• Trains and assists contractors with the use of the Contractor Web Portals and Mobile applications to enable the contractors to self-serve the claims process consistently with minimal 2-10 HBW involvement, improving the overall self-service of the contractor network to meet established goals
• Ensures network contractors are trained on the proper 2-10 HBW procedures with regards to claims processes, service standards and contractor expense management
• Resolves escalated claims as assigned
• Other duties as assigned

• High School Diploma or GED and 2 years of relevant work experience
• Excellent communication skills both verbal and written
• Negotiation skills and the ability to process complex challenges effectively
• Intermediate Computer Skills and familiarity with MS Office suite

Here is what you can expect when you join our team:

• A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
• A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans

2-10 Home Buyers Warranty is an Equal Opportunity Employer

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK