Customer Experience Manager

FactSet creates flexible, open data and software solutions for over 170,000 investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics that investors use to make key investment decisions. As a globally inclusive community unified by the FactSet spirit of going above and beyond for each other, we enable our people to bring their whole selves to work and to join in, be heard, contribute, and grow. Your Impact: As an CEM, you will join one of the biggest and fastest growing offices in Europe; you will combine your strong interest in the financial markets and technology with a thorough understanding of the FactSet applications. In this role, you will have the opportunity to work very closely with a team of sales & consultants across EMEA; learn from their experience and work closely with them on key client projects. To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement and experience in a similar industry. A top-notch customer experience manager will be someone whose expertise results in excellent customer relationship management and a positive brand image. Offering an unparalleled level of service, Customer Experience Manager assists the senior team and clients by: · Training clients virtually · Tracking customer experience across different channels · Collaborating with sales & consulting team to enhance customer service and brand awareness · Identifying needs and running campaigns & initiatives to improve adoption of our solution · Increase customer satisfaction, loyalty, and advocacy · Answering day-to-day client account queries and providing creative solutions. · Clearly communicate the progress on ongoing projects, tasks and deadlines What We’re Looking For: · A bachelor’s/Master’s degree in Finance, Economics, Business Administration or similar · Fluency in English is a must · Strong analytical & problem solving skills · Experience in gathering and interpreting customer experience information · Exceptional communication, collaboration and problem-solving skills · Enthusiasm, drive and a desire to excel in a client facing role Highly desired attributes · A strong knowledge of Microsoft Excel · Previous client facing experience · A commercial attitude · Strong attention to detail What’s In It For You: The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking A social community dedicated to volunteerism, intramural sports, and team-building events Business resource groups designed to cultivate an inclusive environment for all At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify. FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology. Spread the news! We understand the importance of connections, which is why we have launched an external referral pilot program in the United States. If you are a partner, customer, or vendor; you are now able to refer top talent for a monetary reward. Please note some exclusions may apply* Return to Full Posting List