How much does a Customer Experience Manager make in the United States? The average Customer Experience Manager salary in the United States is $110,095 as of February 27, 2023, but the range typically falls between $90,468 and $134,603. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $90,468 10% $72,598 90% $156,915 75% $134,603 $110,095 50%(Median)
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Check out Customer Experience Manager jobs in Virginia

Service Manager

The Donaldson Group - Alexandria, VA

Customer Service Advocate

Blue Ridge Bank NA - Chester, VA

Preventative Care Specialist

Eastern Shore Rural Health System, Inc. - Franktown, VA

Job Description for Customer Experience Manager

Customer Experience Manager manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Being a Customer Experience Manager oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Additionally, Customer Experience Manager requires a bachelor's degree. Typically reports to a director. The Customer Experience Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Experience Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2023 View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Experience Manager in the United States. The base salary for Customer Experience Manager ranges from $90,468 to $134,603 with the average base salary of $110,095. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $94,469 to $152,776 with the average total cash compensation of $118,774.
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Skills associated with Customer Experience Manager: Strategic Planning, BI Analytics/Reporting Tools, Implementation Management, Process Optimization ...More

Salary estimation for Customer Experience Manager at companies like : ADVANCED OXYGEN TECHNOLOGY, QAD INC, TRIPADVISOR INC