General Service Manager - HVAC (FT)

General Manager - HVAC Commercial Service.

Position Overview:

The General Service Manager is responsible for all of the Service and Owner Direct activities including achieving goals related to profitability, sales, and growth objectives. The General Service Manager is responsible for implementing the company’s strategic business plan and management of Service, Owner Direct, and Controls personnel necessary to achieve those objectives. S/he grows existing business through leading the sales of projects, T&M Spot work, and renewable maintenance contracts and subscription services. They are also responsible for the development of tactical business plans that identify and capitalize on local business opportunities in the market. The General Service Manager is responsible for ensuring that all company activities under their control are conducted in a safe, legal, and ethical manner and in compliance with all company policies.
What Makes You A Good Fit?

• 10 years in a mentor, supervisory, or management role.
• Extensive knowledge of the building HVAC/controls industry.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate-level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• Experience using a highly functioning service-focused ERP system to manage the business.

Role & Responsibilities:The General Service Manager is responsible for managing all Services, Controls, and Owner Direct activities. These activities include but are not limited to the following:

• Maintains a thorough understanding of costs associated with owning, operating, and maintaining a building, and utilizes this knowledge to review these costs with prospects in the marketplace.
• Achieve the annual plan for the service operating unit through the sale of projects, T&M spot work, and automatically renewable maintenance contracts and subscription services in collaboration with a subordinate salesforce.
• Evaluates customer organization and decision-making processes to effectively participate in sales strategy development and presentations.
• Establishes retention and customer care policies to ensure customer retention while maintaining profit objectives.
• Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
• Assumes responsibility for the accuracy of reporting required to operate and manage the service owner's direct business.
• Develops the annual budget and forecast of the owner's direct business.
• Trains and mentors subordinates on the development and implementation of effective sales strategies.
• Reviews and approves service and owner-direct related estimates and proposals.
• Hires, trains, and develops staff capable of performing work required to meet customer commitments and business unit growth targets.
• Assists with the development and achievement of the annual operating plan of the Company.
• Acts as a team player and assists others in the Company in obtaining or retaining business when needed.

Compensation & Location:

This position will be based out of the Metro Philadelphia Area. This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that will include a base salary, bonus plan, company vehicle, gas card, 401K with company match, and comprehensive healthcare benefits.

About 2020 Search Partners:

2020 Search Partners is an executive and professional search firm focusing on professional careers in the commercial property services, maintenance, repairs, operations, logistics, and automotive industries. Our clients rely on us to fill critical roles in Executive Leadership, Marketing, Sales, Human Resources, Environmental Health & Safety, IT, Engineering, and other disciplines. With over 35 years of search experience, 2020 Search Partners provides unique and detailed understanding of both corporate and agency search processes helping your business identify and attract the right talent, at the right time. Please visit us at www.2020searchpartners.com to find out more.