Data Quality Analyst II

Are you ready to be a part of an organization that strives to connect people to resources, and partner with our community to transform how people access help? Then read on:

We are looking for a detail-oriented Data Quality Analyst II. You will be responsible for identifying data quality issues across 211 San Diego and Community Information Exchange (CIE) information systems, analyzing impact, recommending solutions, and monitoring results. The Data Quality Analyst II will regularly create and communicate actionable analyses to internal stakeholders. This role will develop and implement a data quality framework by creating standard data quality metrics, setting baselines, and targets. The Data Quality Analyst II will also be responsible for duplicate record management. Must possess both strong technical skills as well as a passion for using data to positively impact change in our community.

• Residents of San Diego County need only apply
• The first 6-month of work is in office, with opportunity to work hybrid work schedule thereafter
• Sign-on bonus eligible

Make a Difference through Action

• Develop a strategic data quality framework for 211/CIE San Diego.
• Develop methodology for data quality (completeness and accuracy) metrics, set baselines and targets, and build accessible reports and Tableau dashboards for internal teams.
• Regularly analyze data to identify data quality issues, research issues to assess the frequency, depth, and potential causes.
• Recommend concise and actionable solutions for identified data quality issues.
• Remediate data quality issues.
• Build reports to monitor corrective actions and provide timely feedback to internal staff and CIE partners to continuously address data quality concerns.
• Provide monthly snapshots with executive summary for communication to senior leadership.
• Perform descriptive and predictive analyses to evaluate key strategic questions, interpret, and contextualize findings; create presentations to synthesize complex analyses into actionable summaries and tangible recommendations.
• Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.
• Manipulate data using Excel to create tables and graphs and is comfortable using Pivot Tables to further analyze datasets.
• Utilize appropriate technical writing skills when preparing narrative statistical summaries.
• Proofread and double-check department work to avoid errors or mistakes.
• Adhere to all department policies, practices and procedures related to data use, maintenance, and privacy.
• Develop or contribute training material to support internal teams in understanding data quality standards, risks, and best practices.
• Identify duplicate records and accurately merge information.
• Regularly review the effectiveness of duplicate checking rules and protocols, tuning as needed.
• Recommend solutions to address duplicate creation.
• Become subject matter expert in record management, data quality, and duplication.
• Manually merge duplicates.

We work hard to embrace diversity and inclusion and encourage everyone at 211 San Diego to bring their authentic selves to work every day. We offer a variety of perks and family-friendly benefits to all of our employees.

• Paid Time Off – Three weeks to start!
• Paid Holidays – 12 scheduled
• 100% Paid Medical, Dental, and Vision Insurance for Employee
• LTD, AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 403b Retirement Plan
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Our Commitment

211 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients. 211 San Diego is an Affirmative Action/Equal Opportunity employer. Persons of color, women, minorities, and individuals with disabilities and veteran/military status are encouraged to apply.

You'll be a great fit if:

• You have a Master's Degree in Public Policy, Public Health, Epidemiology, Social Work, Economics, Mathematics, Statistics, or a related field preferred. A combination of directly related college course work and professional experience may be substituted.
• 4 years of experience with data analysis, writing comprehensive reports, research projects, and/or quality assurance.
• 1 years of experience writing complex SQL queries, working with stored procedures, and/or database administration activities.
• 1 years of experience with supervising a team is preferred.
• A focus on the growth and well-being of people and the communities to which they belong.
• A positive attitude, desire to learn and grow and aspirations to lead.
• Candidate must demonstrate solid mathematical ability, analytic thinking, and effective oral and written communication of quantitative findings. Experience writing programs or scripts in at least one statistical or mathematical package or computer programming language is required.
• Expert proficiency with Microsoft Office Suite required, including advanced Excel functions.
• Experience with reporting tools, such as SQL Management Studio, Tableau, SPSS, and ArcGIS.
• Experience with Salesforce CRM or another CRM tool preferred.
• Familiarity with a variety of the field's concepts, practices and procedures, including database technologies, and researching and recommending methods to proactively manage data and data quality.
• Must have excellent attention to detail, ability to multi-task, and strong organizational, and project management skills.
• Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.
• Bilingual Spanish preferred

Compensation details: 75000-87000 Hourly Wage

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About the Company:
211 San Diego