Manager, Workers Compensation

We’re looking for motivated, engaged people to help make everyone’s journeys better. This position acts as a liaison between employees, management, insurance, medical providers, and outside legal to ensure injured workers receive the best care possible while protecting the interests of the company. Main Duties and Responsibilities: Partners with insurance, healthcare providers, EHS, unit management, and HR to establish good working relationships and manage complex claims Provides oversight to insurance, healthcare providers, and outside counsel to ensure adherence to applicable laws, company policy, and ethical standards Oversees return to work program as a tool to promote injured workers’ recovery and manage costs Counsels managers in dealing with challenging situations and employees Fields questions from around region, occasionally during off hours Monitors and reviews investigation reports and workers’ compensation folder paperwork for region Establishes and maintains systematic approach to manage transitional duty, lost time, and open claims Actively seeks cost-saving measures by ensuring injured workers are treated with respect, compassion, and consistency and through timely and aggressive claims management Collects and analyzes data for use in safety and incentive programs to assist in injury reduction Works with Corporate and regional REHS teams to develop and revise policies and procedures Ensures consistent unit compliance with company policies and procedures Monitors, reviews, and provides recommendations to Corporate Risk Manager concerning reserves for claims Reviews the allocation charges monthly with unit mangers and regional controller to explain charges, discuss potential charges for forecasting purposes, and indentify possible appeals Investigates and pursues denials on claims with questionable compensability Reviews region’s OSHA logs monthly to ensure compliance Ensures BLS surveys and yearly OHSA Logs are posted as required Ensures records are retained in compliance with local, state, and federal laws Develops, updates, and implements training sessions for OSHA recordkeeping, workers’ compensation folders, and injury investigation Participates in required meetings, including: Incident Review Boards, Claims Reviews, Regional Meetings, PRIDE, and others upon request Participates in on-going education to ensure current information on applicable laws, industry trends, and innovative approaches Sends monthly communications to unit and regional managers concerning injury trends and costs to help identify areas of concern and progress Trains and assists Workers Compensation Supervisors and manage the daily work of direct reports Visits occupational health clinics annually Qualifications Education: Bachelor’s degree Work Experience: 5 years of experience in workers compensation Experience working with diverse populations Experience working in high stress, time sensitive environments At least 3 years supervisory or management experience Technical Skills: (Certification, Licenses and Registration) Solid decision making and creative problem solving skills Ability to work calmly with individuals in highly emotional states Strong interpersonal skills and ability to work in a team Self-starter requiring little supervision Strong analytical, organizational, and investigative skills Flexibility and responsiveness Good follow-through and sense of accountability Detail oriented Solid computer skills, including advanced MS Office knowledge and ability to learn claims management program OSHA 10 hours certification a plus Language / Communication Skills: Excellent verbal and written communication skills Effective presenting and teaching abilities Multilingual a plus Job Dimensions Geographic Responsibility: na Type of Employment: Full-time Travel %: 25% Exemption Classification: Exempt Internal Relationships: Unit management, and HR External Relationships: Insurance, healthcare providers, EHS Work Environment / Requirements of the Job: Normal office, industrial kitchen, logistics, and airport/aviation industry environment; must be able to work flexible schedules to include occasional nights, holidays and weekends Budget / Revenue Responsibility: na Organization Structure Direct Line Manager (Title): Dir, Risk Management Dotted Line Manager (Title, if applicable): na Number of Direct Reports: 0 Number of Dotted Line Reports: 0 Estimated Total Size of Team: 1 gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability, take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.