Job Posting for Human Resources at 22nd Century Technologies, Inc.

Job Title: Human Resources
Location with zip code: Irving, TX
Duration: 6 months
Pay Rate. $20/Hour on W2 without benefits
Shift Timing: Monday- Friday

Role & Responsibilities:

Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
Accurately document customer issues, research steps, and actions taken in the case management system.
Perform back-office transaction processing (non-phone work) in support of HR functions.
Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
Strong attention to details - driven to prevent errors and solving problems.
Able to grasp complex information quickly and probe effectively where additional information is required.
Demonstrate excellence in organizational and time management skills.
Ability to interact with a variety of customers, partners, vendors, management and employees.
Ability to work in a contact center environment with minimal supervision while using multiple system applications.

Basic Qualifications:

High school diploma or equivalent required and 4 years of related education/experience.
Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
Ability to maintain confidentiality of information.
Confident phone presence and exceptional customer service skills are required.
Prior experience using a case management system.
Strong customer service, problem solving and technology skills.
Proficient in MS Office applications – Word, Excel, PowerPoint, Teams.
Working knowledge of Workday or other HRIS system.
Effective listening and reading comprehension skills.

Preferred Qualifications:

Knowledge of or experience with Service Now and Workday tools.
Knowledge of Human Resources and/or Shared Services practices.
General knowledge of Payroll and Timekeeping.
General knowledge of Travel Services and Travel concepts.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Salary.com Estimation for Human Resources in Irving, TX

$59,030 - $73,428

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Job Posting for Human Resources at 22nd Century Technologies, Inc.

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