What are the responsibilities and job description for the Operations Lead position at 24 HOUR FITNESS?
Assignment Summary
This is a project based temporary assignment for a current internal 24 Hour Fitness Team Member in good standing with the organization. The assignment will be supporting a short-term pilot in the Miami, Florida market and be focused on the member experience inclusive of Net Promoter Score (NPS) improvement. The internal talent will operate as an Operations Lead for the duration of the assignment.
This is a project based temporary assignment for a current internal 24 Hour Fitness Team Member in good standing with the organization. The assignment will be supporting a short-term pilot in the Miami, Florida market and be focused on the member experience inclusive of Net Promoter Score (NPS) improvement. The internal talent will operate as an Operations Lead for the duration of the assignment.
The temporary assignment will pay a rate of $16.37 per hour worked during the assignment and will have an anticipated time frame of up to 90 days starting on or around June 26th. The company reserves the right to change the terms of the assignment and modify or end the assignment at any time. All company policies continue to apply to Team Members while taking on this additional opportunity.
ASSIGNMENT DUTIES AND RESPONSIBILTIES
Partners with local Facilities Technician to ensures that the facility is well equipped and provides a clean and safe environment for both members and employees. This will include ensuring all equipment maintenance and repair needs are entered into service channel and equipment is progressing and getting operational in a timely manner.
Assigns work in a given shift to a team of club attendants and sales and service advisors in partnership with the General Manager.
Participate and validate daily, weekly, and monthly cleaning activities to ensure the cleaning expectations are executed at all times.
Alongside the General Manager, ensures that Club Attendants and Sales and Service Team Members execute operational basics including supporting in scheduling, dress code compliance, time clock and Team Member punch review.
Acts as a Manager on Duty to direct the operations of a given shift.
Monitors NPS scores, comments, and focus areas daily and takes action to make improvements.
Partners with local Facilities Technician to ensures that the facility is well equipped and provides a clean and safe environment for both members and employees. This will include ensuring all equipment maintenance and repair needs are entered into service channel and equipment is progressing and getting operational in a timely manner.
Assigns work in a given shift to a team of club attendants and sales and service advisors in partnership with the General Manager.
Participate and validate daily, weekly, and monthly cleaning activities to ensure the cleaning expectations are executed at all times.
Alongside the General Manager, ensures that Club Attendants and Sales and Service Team Members execute operational basics including supporting in scheduling, dress code compliance, time clock and Team Member punch review.
Acts as a Manager on Duty to direct the operations of a given shift.
Monitors NPS scores, comments, and focus areas daily and takes action to make improvements.
REQUIRED QUALIFICATIONS, SKILLS, EDUCATION AND ABILITIES
Familiarity with SMG 360, Power BI and Net Promoter Score required.
2 years of customer service experience required.
Experience as a 24 Hour Fitness Sales and Service Expert, Sales and Service Associate or Club Attendant required.
Experience supervising and directing work of Team Members in a given shift strongly preferred.
Physical Demands/ Environmental Conditions/Travel
Must be able to communicate via phone and/or email
Ability to sit and or stand for up to 8 hours daily
Written and spoken English skills required
2 years of customer service experience required.
Experience as a 24 Hour Fitness Sales and Service Expert, Sales and Service Associate or Club Attendant required.
Experience supervising and directing work of Team Members in a given shift strongly preferred.
Physical Demands/ Environmental Conditions/Travel
Must be able to communicate via phone and/or email
Ability to sit and or stand for up to 8 hours daily
Written and spoken English skills required
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to members and team members, contracted providers, and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely, following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state, and local regulations; providing guidance to maintain a safe and healthy work environment.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state, and local regulations; providing guidance to maintain a safe and healthy work environment.
Salary : $16 - $0
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