Job Posting for Help Desk Technician at 24 Seven Talent
Job title: Help Desk Technician
Contract type:
Location: Melville
Discipline:
Remote: No
Reference: 464429
Contact name: Melissa Landy
Job description 24 Seven, a leading global staffing provider based in New York is looking for an internal Help Desk Technician to support remote staff. This position will report to the Director of I.T
**The ideal candidate will need to report to the Melville, NY office once per month**
Position Responsibility:
Function at multiple capacities, remotely, in a first level technical support role to internal users and users in external office locations
Diagnose, troubleshoot, resolve or escalate workstation problems in a competent and professional manner.
Support all end users with CRM application requests/issues
Install, troubleshoot, and prepare computer hardware and software for all employees.
Diagnose, troubleshoot and escalate local and remote office LAN issues.
Maintain support requests within the corporate ticketing system
Required Skills
Knowledge of MS Office, Outlook, Acrobat, Antivirus Software
Self-motivated and energetic
Ability to quickly diagnose problems and effectively communicate solutions in a user-friendly language.
Exceptional customer service and phone skills.
Excellent problem solver
One year of IT experience in a technical support or break/fix role.
Familiarity with Windows and Mac OS
Strong customer service experience and / or skills
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