Jr. Technical EPM I

Position Summary:
We are seeking a hardworking and reliable Engineering Project Manager I to join our team. In this role, you will participate in many aspects of installation of critical infrastructure projects to ensure they progress on schedule and within budget. You will work closely with other technicians, Project Manager and EPMs to best understand the needs of the customer. The ideal candidate is self-motivated, very organized, and has hands-on experience with MDF and data center products.

About 2NSystems:
We are an industry leader for data center and critical facility systems, products, and turnkey services. We ensure mission-critical facilities are properly powered, cooled, monitored, and protected. We operate on a nationwide scale, providing industry leading products, services, and project management to customers across the US. Our mission is to simplify and strengthen the complete lifecycle of critical infrastructure. Our core values are the strength of our business: aligned, disciplined, respectful, professional, result-oriented, and transparent.

Performance objectives

• Perform basic battery and component installations in IT areas in accordance with established standards and procedures; always maintains safety and professionalism.

• Designs equipment installation process utilizing thorough knowledge of equipment and its capabilities.
• Can schedule, perform, and complete write-ups for site assessments.
• Technical skills and knowledge of structured cabling systems
• Assists in the promotion and sale of extra equipment.
• Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules.
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
• When on call, always ensures availability by telephone or emails for service calls.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Commitment to excellence and high standards
• Excellent computer skills and the ability to learn multiple software applications
• Experience working in IT areas is a plus
• Excellent written and oral communication skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently with minimal supervision.
• Excellent customer service skills
• Ability to understand any and all safety requirements and cautions
• Ability to perform the physical labor necessary
• Professional appearance and demeanor
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to work with one’s hands and think on one’s feet.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Utilizes a computer and can sit at a desk for up to 8 hours per day.
• Work from various heights via platforms, scaffolds, ladders, or man-lifts.
• Must be able to lift to 50 pounds independently; lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 50 pounds up to 20 feet.
• Requires standing for extended period with frequent stretching, reaching, walking, and stooping, pushing and/or pulling in an environment that may be cold, hot, and noisy.
• This position will require up to 60% travel but can be more frequent depending on the project.

Location: Roanoke, VA