Assistant Service Manager

4 Rivers Equipment
Albuquerque, NM Full Time
POSTED ON 6/25/2022 CLOSED ON 8/9/2022

What are the responsibilities and job description for the Assistant Service Manager position at 4 Rivers Equipment?

Position Summary
Are you a team builder? A multi-tasker? A people person, as well as a leader? If so, 4Rivers Equipment wants you to join our team as an Assistant Service Manager! 4Rivers is seeking qualified candidates for a full-time Assistant Service Manager position at our [Store] location! This position manages the service department Technicians to ensure customer satisfaction throughout the entire service process.

Benefits
Low Deductible Medical/Dental/Vision
401K and Roth IRA Option Available
401K Match & Profit Share
Life/AD&D
Online Continual Education, including John Deere University
Tuition Reimbursement
Sponsorship with John Deere Technician Program
Paid Time Off
Volunteer Time Off
Asset Investment
4Rivers Employee Discount/ ADP LifeMart Discounts
Customized Career Path

Company Summary
By partnering with 4Rivers Equipment, you become part of a John Deere Award Winning team with over 400 employees in locations up and down the Front Range of the Rocky Mountains. From Wyoming, through Colorado and New Mexico, down to Texas, we work with customers as friends, and focus on getting the job done right. That's being, "Your Working Partner". 4Rivers Equipment is built with positive attitudes and partner-like integrity. We like to get the job done right for our customers, while keeping a fun and team-oriented work environment.

Essential Duties
  • Optimize the Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, assigning the proper Technicians to the repairs and monitoring repair times to be as efficient as possible. Assuring that the highest quality control is met to exceed the customers’ expectations and reduce customer down times.
  • Communicate effectively with all Service, Parts, Sales personal and Customers.
  • Assist Service Manager with Monthly Service meetings and assuring all Technicians attend Safety meetings.
  • Assist Service Manager in Recruiting, hires, develops, and retains key talent through training and individual development plans.
  • Identify what training each Technician needs and set Technician training goals.
  • Assist Service Manager with all Technician annual reviews by being a contributor.
  • Monitor all completed work orders and assure tech reports are correctly written and parts are in the proper segments, making sure work orders are delivered to the Service Writer for quick processing.
  • Analyze service rework and take corrective action along with the Service Manager.
  • Ensures the maintenance of the service department and yard areas, mobile equipment, service vehicles, shop equipment and tooling.
  • Perform other duties as assigned by Service or Branch Manager.

Education and Qualifications
  • High School diploma or equivalent experience.
  • In-depth knowledge of heavy equipment technology and strong technical back ground.
  • Minimum 5 years of experience in a heavy equipment service department (or equivalent experience).
  • Supervisory or management experience, with strong leadership skills, and excellent customer communication skills Internal and External.
  • Stay up to date on all vendor training including JDU Learning Paths. Assist with organizing training classes.
  • Professional appearance and organized work area.
4Rivers Equipment is an Equal Opportunity Employer.
For Benefits, Job Description and EEO information, please review attachments.
Pay rate is commensurate with knowledge, ability, experience and location.

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