Manager, Site Operations

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development. That’s our vision. We’re driven by it. And we need talented people who share it. If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry. Overview of the role: Title: Manager, Site Operations Location: On-Site, Knoxville TN Duties: Managing visit activity and other key performance metrics to ensure financial goals are met. Developing new business and maintaining communication with clients. Coordinating clinical trials as necessary or providing coordinator support. Serving as an industry liaison with regard to Accellacare contracts and negotiations. Developing and nurturing investigator relationships with Accellacare. Serving as a marketing representative of the organization with regard to recruitment and retention of studies and development of contacts within the pharmaceutical industry. Supervising and/or conducting staff meetings on a regular basis to monitor progress of active clinical research trials and provide communication updates Developing leadership talent within the organization and recognizing leadership skills within the staff. Working with the Manager of Training and Quality Assurance to ensure proper orientation and training of staff, and a successful internal QA program. Communicating with the President, CEO, and Director of Operations with regards to overall site operations, coordinator workload, site priorities, recruitment efforts, or other issues. Directing recruitment activities and fostering a team environment to facilitate growth at the site. Monitoring employee and site progress with goal setting and achievement of goals. Completing Performance Assessments as necessary. Overseeing site expenditures and communicating expenditure needs to the Supervisor. Reviewing investigator estimated earnings for accuracy and other outside vendor expenditures. Manages and allocates staff resources to increase financial performance. To be successful, you will need: Bachelor’s degree Minimum 4 years Clinical Research experience Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment Direct experience managing Clinical Research staff is preferred Benefits of Working in ICON: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent. We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours. We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead. But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change. ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below. Are you a current ICON Employee? Please click here to apply: link We want to be the Clinical Research Organisation that drives more client projects to market or accelerated decision than anyone else in the industry. In short, to be the partner of choice in drug development. That’s our vision. We’re driven by it. And we need talented people who share it. If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.