What are the responsibilities and job description for the Front Desk Associate position at 49ers Fit?
Job Title: Member Services Team
Company: 49ers Fit
Directly Reports to: Operations Manager
Department: Operations
Position Overview
Welcome to the Member Services Team at 49ers Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
KEY RESPONSIBILITIES:
Our Member Services Team is the heartbeat of our club. You will be responsible for:
Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.
Employees are required to:
Benefits
Company: 49ers Fit
Directly Reports to: Operations Manager
Department: Operations
Position Overview
Welcome to the Member Services Team at 49ers Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
KEY RESPONSIBILITIES:
Our Member Services Team is the heartbeat of our club. You will be responsible for:
- Ensuring that all members and guest check in and have active memberships
- Overseeing guest and member traffic flow
- Collecting dues and updating billing when appropriate
- Monitoring and addressing membership alerts
- Assisting members and guests with all inquiries and concerns
- Reporting all issues in a timely manner
- Contributing to maintaining the club-wide standards of cleanliness
- Answering phone calls and directing the appropriately
- Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
- Assisting other departments when necessary
- Attending all required meetings
- Maintaining an active and working knowledge of 49ers Fit as a company, as well as all services and promotions
- Being proficient in policies ad directives as outlined in the Member Services Playbook
Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.
Employees are required to:
- Keep availability up to date for each day of the week
- Request time off at least two weeks in advance
- Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility
- Knowledge, Skills & Abilities:
- General understanding of Fitness Industry
- Ability to work with computers
- Excellent customer service and interpersonal communication skills
- Independent, self-starter with strong organizational skills
- Must be a team player
- Adhere to meal and rest break periods and must clock in and out for all shift times
- Must complete company HR trainings
- 1-2 years customer service experience preferred
- Must be able to lift 45 pounds
- Typing, using the telephone and computer mouse
- Frequent sitting, standing, walking, and stair climbing
Benefits
- Complimentary club membership
- In club discounts
- Sick leave
Salary : $18 - $20
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