Account Manager Trainee

The Account Manager Trainee is responsible for managing relationships with clients and customers, providing excellent customer service, driving sales, and overseeing the overall account management process. This role involves direct interaction with customers and potential clients on-site, fostering strong relationships and ensuring client satisfaction. The Account Manager serves as the primary point of contact and acts as a liaison between the company and its customers.

Key Responsibilities:

Customer Service: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Act as the main point of contact for customer communication

Account Management: Develop and maintain strong relationships with clients and customers. Understand their needs, goals, and challenges to effectively manage their accounts. Regularly communicate with clients to provide updates, gather feedback, and identify opportunities for upselling

Sales and Business Development: Identify sales opportunities by actively engaging with customers and prospects. Promote products or services to existing clients and explore new business opportunities. Collaborate with the sales team to support lead generation efforts and contribute to the achievement of sales targets.

Face-to-Face Interactions: Interact with customers and potential clients on-site, building rapport and trust through in-person meetings, presentations, product demonstrations, and negotiations. Conduct consultations, gather requirements, and provide tailored solutions to meet customer needs.

Relationship Building: Cultivate long-term relationships with key stakeholders within client organizations. Understand their business objectives and align company offerings to meet their goals. Proactively address customer concerns, provide insights, and offer strategic guidance to ensure customer loyalty.

Account Documentation: Maintain accurate and up-to-date records of customer interactions, account details, and sales activities in the CRM system. Prepare reports, forecasts, and account summaries as required. Monitor account performance, identify trends, and provide recommendations for improvement.

Collaboration: Collaborate with internal teams such as marketing, product development, and operations to ensure smooth execution of customer initiatives, projects, and orders. Communicate customer feedback, market trends, and competitive insights to relevant teams to inform decision-making and drive continuous improvement.

Industry Knowledge: Stay informed about industry trends, market conditions, and competitors' activities. Continuously update knowledge of the company's products and services to effectively communicate their value to customers.

Requirements:

• Proven experience in customer service, sales, or account management roles.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving and negotiation abilities.
• Ability to build and maintain relationships with diverse clientele.
• Demonstrated ability to work independently and meet targets.
• Proficiency in using CRM software and other relevant tools.
• Flexibility to travel for client meetings and industry events as required.

*Keep in mind, this is for our satellite client in the Golden area*

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Travel requirement:

• Up to 50% travel

Ability to commute/relocate:

• Golden, CO: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have full time availability, including one weekend day?
• Do you have a reliable form of transportation?
• Can you travel up to 35 miles to our different client retail accounts?

Work Location: One location

Salary : $35,000 - $50,000