Officer

PURPOSE OF THEJOB

As a member of the Parking appeals andrepresentations team they deliver a timely and effective servicefor the Parking and Network Management team and the wider council.

Parking and trafficenforcement is crucial to delivering three of the councils plans : Climate Change Air quality and Streets for people.

PRINCIPALACCOUNTABILITIES

To investigate and respondto all parking related correspondence including formal and informalrepresentations and appeals received as a result of enforcement ofPCN issued to motorists.

This includes the external Environment andTraffic Adjudicators who sit at London Tribunals and make the finaldecision on any parking or traffic penalty in an adjudicationhearing which evidence is presented by the officers to trainedsolicitors or barristers who are the adjudicators.

• To ensure other parkingenquiries are dealt with in line with the statutory process andtimescales internal key performance indicators (KPIs) civilprocedural rules (CPR 75) and the councils communication proceduresto deliver a high standard of customer services to the residentsand visitors of Southwark.
• To attend external Adjudication Hearings andgive evidence and prepare proofs of evidence as required preparingand determining a plan for any complex cases highlighted inaccordance with the legislation.
• To ensure that all incoming parking permitapplications and parking control suspension applications are dealtwith (including requests for further information) in line with theset time limits given by the appeals and representationsmanagers.
• To answer phonecalls in the specialist parking customer service centre dealingwith incoming emails parking permits parking control suspensionsand Paybyphone services resolving residents and visitors requestsand issues in a timely and clear manner.
• To accelerate and identify any themes andtrends arising from representations complaints and concerns totheir line manager reporting and sharing case issues.
• To manage and prioritisetheir own workload in response to changing demands from management.
• To ensure that dailyquality and quantity performance standards are met or exceeded andthat correspondence conforms to the relevant quality policy andlegislative standards
• Toensure that enforcement practices and required enforcementinfrastructure complies with agreed procedures and standards and totake responsibility for reporting noncompliance issues to theappropriate teams.
• Toauthorise the cancellation of and initiate refunds as a result ofPCNs being cancelled permit or suspensions ending before theirexpiry when required in accordance with the parking servicespolicies.
• To assist inthe mentoring of new staff providing guidance and training on localparking policies procedures and legislation.

Providing advice andguidance on complex parking and traffic cases liaising with otherinternal or external bodies to resolvequeries.

To carry outother duties and tasks which may from time to time be required tomeet the needs of the service and to deputise for the Appeals andRepresentations Manager in their absence.

JOB CONTEXT

OrganisationalObjectives :

The council has a statutory duty to undertake parking andtraffic enforcement and this role deals with the outcomes ofmanaging the limited kerb space on the highway.

Contributes to the delivery of the Councils streets forpeople strategy Climate change and Air qualitystrategies.

Delivering effective and costefficient services to the residents and motorists ofSouthwark

Delivering high standards of customerservice to the residents of Southwark.

Formally reports to : Appealsand representations manager

Number of staff managed : 0

Financial Responsibilities : Delivers the statutory appeals and representationsprocess in relation to the consideration of 72500 appeals per annumwith an average individual value of 65 in addition to deliveringthe parking permits and suspension service which delivers an incomeof 10 million per annum to the council.

Contacts : Contractorsconsultants and departmental partners.

Grade / Conditions ofService :

Evaluated as Hay8

Contractual hours : 36 hours Monday toFriday.

Special Conditions ofService :

Must demonstrate an understandingof the issues relating to equal opportunities in service deliveryand provision within the Environment Neighbourhoods &Growth and to actively promote ways of eradicating racism sexismand other forms of negative discrimination through the Councilspolicies and procedures.

To comply with theCouncils Health & SafetyPolicy.

SalaryExpectations

Regular Pay : 19.11 / Hour

Saturdays : 28.67 / Hour

Sundays : 38.22 / Hour

Bank Holidays : 38.22 / Hour

Nights : 25.42 / Hour

Standard Overtime : 28.67 / Hour

SundayOvertime : 38.22 / Hour

Remote Work :

Last updated : 2024-09-21