Customer Success Associate

At 5MP Business Group, we have our eyes set on one goal: to make lives better, one interaction at a time. We're a global leader in business development and sales. We have been serving loyal clients in the Sarasota region. We service the top clients in the sustainability industry and help educate their consumers on new services and products on the market. Our mission (should you choose to accept it) is to offer impeccable customer support and a unique experience for each individual. We serve some of the globe’s largest household brands and are on the hunt to find a motivated self-starter to join our Entry Level Customer Success Associate Team.

We offer the opportunity to be an integral member of a fast-moving organization in a burgeoning industry. Our Entry-level Customer Success Associates are the face of the brand, and a strong relationship between our clients and their customers starts with our team. If you’re seeking an Entry Level Customer Success Associate position at an established sales firm that promotes promptly and provides boundless opportunities for professional growth and financial reward, look no further!

As A Customer Success Associate, You will:

• Meet with customers to schedule customer appointments, close sales, and set up service enrollment, ensuring all customer information is accurate and up to date
• Ensure company protocols, policies, and goals are upheld while representing our clients with empathy and professionalism
• Communicate professionally, intelligently, and persuasively to engage customers on the value and benefits of our services and products
• Develop comprehensive knowledge of our clients by attending daily meetings in order to educate consumers on deals or sales promotions effectively
• Be on the front lines answering questions, elucidating concerns, and finding effective solutions to customer issues to close sales
• Propose new solutions, ideas, and approaches to current processes in order to increase customer retainment and bolster sales revenue

Our Customer Success Associate Requirements:

• High School diploma or GED; college degree or currently pursuing preferred
• Prior experience in entry-level customer service, retail, sales, or hospitality is preferred
• Strong active listening skills and the ability to build relationships with a diverse group of individuals
• People person with a superior, pleasant, and friendly demeanor
• Remarkable ability to be helpful, go above and beyond and take care of customers
• Exceptional organizational skills, detailed-oriented and thorough
• Ability to stay self-motivated and positive
• Proven track record of building rapport with customers and upselling products

Job Type: Full-time

Pay: $42,000.00 - $54,000.00 per year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person

Salary : $42,000 - $54,000