What are the responsibilities and job description for the Customer Service/Admin position at 5th HQ?
We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required.
Key Responsibilities:
- Respond to Amazon customer service messages promptly and professionally.
- Process customer refunds efficiently.
- Learn and manage the process of customer returns.
- Run daily reports and follow up on any action items.
- Review invoices and potentially learn to process deposits.
- Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges.
- Perform general office duties, such as managing phone calls, emails, and correspondence.
- Organize and schedule appointments, meetings, and conferences.
- Maintain and update office records, databases, and filing systems.
- Prepare reports, presentations, and documents as needed.
Skills/Qualifications:
- High school diploma or equivalent; further education or certifications in administration or customer service is a plus.
- Previous experience in a customer service or administrative role is preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong communication skills, both written and verbal.
- Bilingual English/Spanish is a plus.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Positive attitude and a proactive approach to problem-solving.
- Willingness to learn new skills and take on different tasks as required.
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