Job Summary:
The Practice Associate I is responsible for the patient welcome experience functions and provides clinical administrative support in the day-to-day operations of practice and research patient care in the Department of OBGYN.
Job Responsibilities:
- Greet patients and visitors, answer telephones, make appointments, handle & redirect inquiries.
- Conduct pre-registration, check-in, check-out, appointments and other related tasks.
- Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in EPIC; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in EPIC; collect all time-of-service and past due payments.
- Follow end of day closing procedures.
- Arranges assistance for those patients who require help upon entering or leaving the (department). Works with patients or caregivers to arrange assistance in a timely manner and is aware of individuals coming in and out of the (department) to arrange assistance when needed or requested.
- Ensures inventory and adequate supply of personal protective equipment and other hygiene products in point of entry and mixed use areas. Informs manager if inventory needs replenishment.
- Review patients registration and insurance for accuracy. Contacting patients as needed to update missing information and pre screen patients
- Assist patients with enrolling in Connect and completing pre-registration forms and questionnaires.
- Provide general administrative support to physicians and manager.
- Other duties as assigned.
Job Requirements:
- High school diploma or equivalency is required.
- A minimum of 6 months experience in a medical office environment with knowledge of medical terminology.
- Candidate must demonstrate good customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
- Candidate must demonstrate excellent verbal and written communication skills.
- Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- This role may rotate between sites.
- Prior experience in EPIC is preferred.
- Prior experience in an OBGYN office setting is preferred.
Hourly Rate Ranges: $20.19 - $25.00
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.