What are the responsibilities and job description for the Area Facilities Manager position at 7-Eleven, Inc.?
▶ Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
Responsibilities
The Area Facilities Manager is responsible for the oversight of assigned facilities and maintenance programs. They manage a direct relationship with outsourced providers(s) on a QA/QC basis while providing best in class customer service on the day-to-day operations of equipment, property, and physical plant to our internal business partners.
- Manages the day-to-day maintenance processes for coverage area(s) (3-4 Markets) through field and site visits to evaluate service levels. Includes monitoring of past scheduled calls, KPI review/analysis, multiple call analysis, exception-based invoice and dispute resolution, PM regulations monitoring and spot verification, compliance with all maintenance related governance.
- Responsible for overall R&M spend and ensures actual doesn’t exceed budget expectations.
- Represents the Facilities department in meetings/discussions/site visits with Operations and Franchisees and other key stakeholders.
- Manages all facilities driven projects for equipment, building systems, and betterment replacements.
- Includes compliances with project scope and budget; including project life-cycle duties.
Qualifications
- Education: High School Equivalent Experience or Bachelor/4 Year Degree
- 3-5 years Facilities Maintenance experience and/or degree in engineering preferred.
- Knowledge in Microsoft Office suite of applications and thorough working knowledge of database concepts and common applications.
- Strong communication skills both written and oral with emphasis on dispute resolution.
- Ability to perform multi-tasks within competing timelines.
- General or Strong knowledge of Project management processes.
- Self-reliant and motivated in a non-office environment.
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