What are the responsibilities and job description for the Customer Service Representative position at 90 Degree Benefits?
Customer Service Representative: This position is remote, however initial 1-3 months training is required in the office in either St. Paul, MN or Findlay, OH.
90 Degree Benefits is seeking a customer service representative to join our team. The Customer Service Representative will be responsible for providing excellent service to our customers by answering questions, assisting with product information, and assisting with shipping tracking.
Summary: Interact with customers to provide information about benefits, products and services and to resolve customer requests and concerns.
Essential Duties and Responsibilities:
1. Answer all benefits questions accurately based on plan documents or policies.
2. Document all call information in benefit management system.
3. Handle an average of 70 calls daily, depending on volume of calls.
4. Provide high quality service to clients, providers and members.
5. Regular and reliable attendance.
Other Duties and Responsibilities
Keep manager informed of known actions, written or verbal, which may affect the ability to successfully perform assignments or adversely affect 90 Degree Benefits operations.
Complete projects or other duties assigned by the manager.
Desire to work as a team with others.
Core Competencies
- Represent 90 Degree Benefits Core Values, Mission and Culture
- Be professional, courteous and respectful of others
- Communicate clearly and accurately, both written and orally
- Work in a collaborative team environment
- Deliver the highest level of excellence
- Technical: To perform this job successfully the employees is proficient in working with the following systems:QicLink System
Excel
Word
Microsoft Outlook
Experience:
·Previous customer service experience preferred but not required.
·Strong verbal communication skills – must be able to clearly articulate thoughts verbally and write clearly in writing. Must be able to work independently with little supervision or as part of a team. Must have the ability to learn new software programs quickly. Must have the ability to work in a fast-paced environment with multiple tasks being completed simultaneously. Ability to work in a team environment as well as in
90 Degree Benefits is an equal opportunity employer that values diversity and is committed to building a inclusive workplace where every employee has an opportunity to participate. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Experience level:
- Under 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Work Location: In person
