Regional Customer Service Satisfaction Specialist

Is your career taking you where you want to go? When it began in 1924, Saia LTL Freight covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the U.S., providing nationwide less-than-truckload (LTL), non-asset truckload, and third-party logistics services. Headquartered in Johns Creek, Georgia, Saia is a fast growing company offering industry leading benefits and opportunities to inspire every member of our team. With over 12,000 employees dedicated to their jobs and our customers, you may discover your own career path at Saia. Position Summary Provides clerical support for internal and external customers with lost or damaged freight. Reviews overages, shortages, and damages to reduce or eliminate loss and damage claims. Monday - Friday 7:30am - 8:00pm (Hours may vary) Major Tasks and Responsibilities Researches and investigates reported freight issues. Follows established claims processes and procedures. Communicates between internal and external customers to resolve shipping and freight issues. Resolves escalated customer issues, complaints, and questions. Handles high volume calls in a fast-paced environment. Prepares, reviews, and bundles paperwork for shipping and freight disputes. Provides clerical assistance to management as needed. Preferred Qualifications High school diploma or GED. 2 years of transportation and/or related experience. Working knowledge of Microsoft Office. Demonstrated customer service and computer skills. Pay Rate: $20.75 - $25.50 per hour, based on experience Benefits At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. Our Mission At Saia Inc., success comes down to taking care of the people who matter most – our customers, our employees and our shareholders. The rest will take care of itself. To safely drive our customers’ success with custom solutions built on the three pillars of our service-focused values: people, purpose and performance. Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs over 12,000 people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team.