What are the responsibilities and job description for the 911 Telecommunicator position at 911iNET?
About us
911iNET was founded as a small dispatch center in Phenix City, Alabama, providing non-emergency telecommunications to security companies nationwide through a Radio over IP (RoIP) push-to-talk network. Over time, the company has expanded its services significantly.
In 2022, 911iNET began offering emergency 911 dispatch and text-to-911 services, starting with the Hardin Police Department in Montana. This marked a significant expansion into critical emergency services and showcased the company’s growing capabilities in public safety communications.
By 2024, 911iNET achieved a major milestone by becoming an international company. This expansion included the addition of the Gambia Police Force in Western Africa, enabling them to communicate seamlessly across the country for the first time. This development highlights 911iNET's commitment to improving global public safety communications and connecting agencies worldwide.
Today, 911iNET continues to provide state-of-the-art telecommunications and dispatch services, leveraging advanced technology to support emergency and non-emergency communication needs across the globe.
911iNET, LLC located in Phenix City, AL is a locally owned private dispatch center looking for dispatchers to join our rapidly growing team. The organization addresses critical gaps in public safety communication systems to ensure swift and effective responses in emergencies. Ideal candidates will have an overall foundation and understanding of the public safety/law enforcement field with prior work experience within a dispatch center environment and prior training/certifications. This is not mandatory for consideration as we are willing to train those willing to learn.
Full Time AM and PM positions available working 12-hours per shift on a set rotating schedule with every other weekend off.
PTO/Paid Sick Time accrued after initial 30 days of employment.
Holiday Pay
Continuing education and training provided
This is a full-time on-site role for a Dispatcher at 911iNET in Phenix City, AL. The Dispatcher will be responsible for coordinating emergency response communications and ensuring timely and accurate dispatch of resources to incidents. The role involves monitoring multiple communication channels, relaying critical information to first responders, and maintaining detailed records of incidents and responses.
Essential job functions within a 911iNET dispatcher’s job description may include but not limited to the following:
- Operate a multi-line telephone, dispatch console system and alerting system.
- Determine and assign the level of priority of the call and enter the data into the computer-aided dispatch (CAD) system for radio dispatch and officer documentation purposes.
- Ask vital questions and provide pre-arrival instructions for emergency medical calls in a timely manner.
- Receive and respond to a variety of emergency and non-emergency services, requests and complaints knowing how to handle and advise each situation accordingly.
- Ask questions based on information received to interpret, analyze and anticipate the caller’s situation as to resolve issues, provide information, dispatch emergency services, or refer callers to other agencies.
- Excellent multitasking and decision-making skills
- Strong communication and interpersonal abilities
- Ability to remain calm and focused in high-stress situations
- Familiarity with emergency dispatch protocols and procedures
- Proficiency in using dispatch software and communication systems
- Previous experience in dispatching or emergency services is a plus
- Certification in emergency telecommunications or related field is advantageous
Qualifications
To be eligible to apply for an entry level dispatch position at 911iNET you must:
- Be at least 18 years old
- Have a high school diploma or GED
- Possess a valid driver's license
- Have no felony convictions or been convicted of any domestic violence related offenses
- No illegal drug use within the past two years
- Subject to a drug screen/background check upon request
- Prior experience working in a dispatch center related to 911 emergency services. Pay rate will be determined based on experience, knowledge and prior training/certifications
We look forward to hearing from you soon!
Job Type: Full-time
Pay: $12.00-$18.00 per hour based off experince
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred but not required)
- Certification and/or Training related to field (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Overnight shift
- Rotating weekends
Experience:
- Typing: 1 year (Preferred)
Ability to Commute:
- Phenix City, AL 36867 (Required)
Ability to Relocate:
- Phenix City, AL 36867: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $18