Customer Support Representative

We’re looking for a strategic partner to fill our Customer Support Representative role. Our quest to find remarkable individuals who want to embark on a career journey is at an all-time high. We provide a unique environment for our Customer Support Representatives where they feel like they belong, they are challenged at work, and they are utilizing their talents to make a positive impression.

We envision creating the most remarkable customer experiences from the moment we engage a customer. Regardless, if you’ve never worked in customer service, you’ve probably been a customer. So, the best message is for our Customer Support Representatives to serve customers the way they want to be served. If you consider yourself a team player, solutions-driven, a strong communicator, and a heart for service, then our Customer Support Representative is the next great career move!

Customer Support Representative Responsibilities:

• Provide product and service information to customers by answering questions and offering assistance

• Offer tailored solutions to customers that exceed their needs by actively listening to their needs and concerns

• Obtain a comprehensive knowledge of our services, products, and sales promotions by attending company meetings and client webinars

• Outperform standards and expectations with a positive attitude, friendly demeanor, and rigorous determination

• Engage in continuous learning opportunities and meetings to drive sales margins and improve the customer experience

• Ensure actions comply with company policies and guidelines

• Initiate contact with customers, authorized third parties, and vendors to generate sales accounts

• Keep up-to-date records of customer interactions and sales transactions

Are you someone who has the:

• Ability to be proactive and efficient time management skills

• Ability to thrive under pressure, execute critiques with ease, and manage multiple tasks simultaneously

• Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions

• Ability to negotiate effectively, close sales, and apply effective questioning and listening skills

• Ability to remain calm and respectful under pressure

Education/Experience We Are Looking For in a Customer Support Representative:

• High School Diploma or equivalent required

• Bachelor’s Degree preferred but not required

• 0-2 years of previous experience in customer support, retail, enrollment, or sales

Job Type: Full-time

Pay: $45,000.00 - $56,000.00 per year

Shift:

• 8 hour shift

Work Location: Multiple locations