Customer support representative

Refrigerant Customer Support Representative

Who are we?

A-Gas is the global expert in the supply and full life-cycle management of specialty chemicals and gases, providing refrigerants, blowing agents, fire protection agents, and carbon credit offsets to our customers around the world.

Rapid Recovery is the company's service division and the number one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries.

With industry-leading recovery, reclamation, and gas processing technologies, A-Gas continues to lead the industry in developing cutting-edge solutions designed to protect the environment.

For more information on A-Gas, and our environmental journey, please go to .

A-Gas Americas is looking for a customer-centric, bright, energetic, and motivated Customer Support Representative to join our growing team.

The right candidate will have great communication skills, both verbal and written, and have the interpersonal skills to build and maintain strong professional relationships with all A-Gas customers.

This is an exciting opportunity that requires strong attention to detail, working well with a team, and providing exceptional customer service.

Key Responsibilities

• Provide a high level of customer / supplier support and proactive account management.
• Answer and direct phone calls as necessary.
• Work closely with the Sales Team to provide internal customer support as needed.
• Build and maintain sustainable relationships with customers / suppliers through open and interactive communication, written and verbal.
• Open new customer accounts by working with Finance / RAMs / TAM to obtain the necessary documentation required by law and internal standards.
• Proactive customer / supplier support to reduce / prevent complaints.
• Work to ensure customer account accuracy.
• Responsible for purchase order entry, sales order entry, and tracking, quickly and accurately.
• Oversee inputting and editing information into Cyltrak (cylinder management system).
• Collaborate with various departments to ensure jobs are completed accurately within NET terms.
• Ability to work cross-departmentally to ensure customer / supplier expectations are met.
• Prepare and analyze job reports to submit to Finance.
• Ensure customer requirements are being met / exceeded.
• Other duties as assigned.

Experience, Knowledge, and Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• 3 years in Customer Service
• AP / AR or Logistics experience is a plus.
• Ability to organize, prioritize tasks, and handle numerous assignments simultaneously.
• Ability to maintain a high degree of confidentiality.
• Proficient in Microsoft Office, SAP, Salesforce, Sage Intact, Excel, and other Internet applications
• Ability to work in a fast-paced environment.
• Must be a self-starter.
• Critical thinking / problem-solving.

Why A-Gas?

Pay will be commensurate with experience. This position is also eligible for the company Employee Incentive Program (EIP).

A-Gas offers generous benefits including medical, dental, vision, paid holidays, paid time off (PTO), a 401(k), company-paid short-term & long-term disability, life insurance, training initiatives, professional certifications, and tuition reimbursement.

It is an exciting time to be a part of A-Gas, come grow with us!

Job Posted by ApplicantPro

Last updated : 2024-05-14